Claim Settlement Ratio of 99.23%~

How Term Insurance Claim Settlement Ratio Matters

Term insurance is one of the essential financial products that helps secure the financial future of your dependent family members. It ensures that your beneficiaries have a financial safety net to fall back on in case something untoward happens to them later in life. When you buy term insurance, you are effectively safeguarding the financial future of your loved ones. In the process, you also get to enjoy tax benefits under section 80C and section 10(10D) of the Income Tax Act, 1961, subject to provisions stated therein.

Investment plans also act as tax-planning tools, as many avenues help reduce tax liability. There are different types of investment plans, and by choosing the right one, you can invest according to your needs and grow your savings.Read Less

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Written ByPalak Bagadia
AboutPalak Bagadia
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Palak Bagadia, Associate – Digital Marketing at Bajaj Allianz Life, with experience spanning content and performance marketing, recruitment, employee engagement in the BFSI industry.
Reviewed ByRituraj Singh
AboutRituraj Singh
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Rituraj Singh,With over 6.5 years of experience in the insurance industry, Rituraj Singh, Manager- Product & Brand Marketing at Bajaj Allianz Life Insurance overlooks new product launches, compliance, and brand projects, leveraging artificial intelligence and technology to enhance outcomes.
Written on: 7th July 2024
Modified on: 7th July 2024
Reading Time: 15 Mins

If you are keen on getting to know more about this kind of life cover, let us begin with the basics and then proceed to know more about the term insurance claim settlement ratio.


What Is Term Insurance?


Term insurance is a purely protective life cover that provides financial protection to the policyholder. It is an important financial planning tool that may ensure your family’s life goals are achievable even in your absence. This is because under a term insurance policy, the insurer offers a lump sum payment to your nominee if you are no more. This financial pay-out can help your family members achieve life goals such as paying for the higher education of your kids or getting your children married.

In return for the life cover obtained when you buy term insurance, you will be required to pay a premium to the insurer at periodic intervals. These premiums can be paid as a lump sum amount when you buy term insurance, or they can be paid periodically on a monthly, quarterly, semi-annual, or annual basis, depending on the kind of plan you choose.

You can make use of a term insurance calculator to figure out the amount of sum assured needed for your family to get through the loss of their primary or only source of income. A term insurance calculator is easy to use, and you can access it free of charge online. Before you purchase a term plan from an insurer, it is advisable to look at their claim settlement ratio.


What Is the Claim Settlement Ratio Of A Life Insurance Company?


In order to receive the money due to them in case of an exigency, your beneficiaries will need to raise a claim with the insurance company from whom you have purchased the term plan. The insurer then settles this claim by looking into the details of the claim application made by your beneficiaries and then paying out the sum assured in case the claim is genuine and policy is in force.

This process forms the basis of the claim settlement ratio of an insurer. Simply put, the term insurance claim settlement ratio is the total number of claims approved by insurance company divided by the total number of claims received by them. This is an important factor you need to look into before you buy term insurance from an insurance provider.


What Does Claim Settlement Ratio Mean for Your Term Insurance Purchase?


The term insurance claim settlement ratio of an insurer is one of the many factors that need to be weighed in before making a purchase. An insurer with a higher term insurance claim settlement ratio may be a better choice to purchase your term plan from, since the likelihood of them paying out the sum assured to your family is higher. In other words, it is always a good idea to buy term insurance from an insurer with a high term insurance claim settlement ratio.


Claim Settlement Process


The claim settlement process of a death claim under a term insurance plan is as follows –

1. After the life insured passes away, the nominee or any other claimant should inform the insurance company of the same. This is called reporting the claim.

2. To inform the insurance company, the claimant should fill out and submit the claim form. The form is usually available on the insurer’s website and also at the branch office.

3. The claim form should be attached with a set of relevant documents.

4. Once the form is submitted, the insurance company reviews the claims and verifies the documents. If any document is missing, the insurer sends a notice to submit the missing document within the specified time.

5. Once the documents are verified, the claim is settled or rejected. In the case of claim rejection, the insurance company cites the reason for rejection.

6. In the case of the return of premium term insurance plans, the insurance company usually sends a discharge voucher before the maturity date. You have to fill out the voucher and send it to the insurer for a refund of the premium on maturity.


Documents Required


Some of the documents required for death claims are as follows –

1. The original policy document

2. Attested copy of the death certificate issued by the local authorities

3. The claim form, filled and signed

4. An NEFT Mandate form is signed by bank authorities for direct transfer of death claim. Else, the claimant can also submit a copy of the cancelled cheque or bank passbook

5. A photo identity and address proof of the nominee is also required like the Aadhaar Card, passport, voter’s ID card, etc.

In the case of medical or natural death, the following additional documents would be required –

1. Copy of the medical records of the insured like the discharge summary, admission notes, etc.

2. Statement from the attending physician in the form issued by the insurance company

3. Employer’s certificate, if applicable

In the case of accidental deaths, the following additional documents would be required–

1. Police FIR, panchnama or police complaint

2. Post mortem report

3. Final police investigation report, if any

Please note, the list of documents required may differ from insurer to insurer. Please check with your insurer for more details.


How Is the Term Insurance Claim Settlement Ratio Calculated?


The term insurance claim settlement ratio is calculated using a simple formula as follows –

Claim Settlement Ratio (CSR) = (total number of claims paid in a given year / total number of claims raised in the year) X 100 For instance, in a financial year, if 100 claims are raised on the insurance company out of which the company has paid 95 claims, the term plan claim settlement ratio would be calculated as – (95 / 100) X 100 = 95%


Common Reasons Why Term Insurance Claims Might Get Rejected


It is highly unlikely that an insurer will have a 100% claim settlement ratio. This is because there are many reasons why a term insurance claim might be rejected. Here is a closer look at some of these reasons.

1. Policy lapse

If you have failed to pay your premiums on time, your policy could lapse, rendering it ineffective. Most term plans allow for a grace period in case you have forgotten to pay the premium due, and if you fail to make the payment within that period, the policy lapses. A claim made on a lapsed policy will be denied.

How to avoid this? The simplest way to avoid this is to pay your premiums on time. This ensures that your family will have a smoother claim settlement process.

2. Incorrect or incomplete disclosure

As per Section 45 of the Insurance Act, 1948, Life insurance Policy can be called in question within three (3) years on the ground that any statement of or suppression of a fact material to expectancy of life of the Life Assured or Policyholder was incorrectly made in the Proposal Form or other documents, basis which Policy was issued or revived or Rider issued. Accordingly, if you fail to provide accurate information in the proposal form, or provide incorrect information, hide certain important personal details, or give incomplete disclosure of facts, it can render claim on the policy to become unenforceable.

How to avoid this?

Ensure that you provide all the required material details completely and accurately upfront, and in case of any doubts, get them resolved right away, so your insurance application is complete and there is no material non-disclosure. In addition, you can make sure to read the policy document thoroughly and get to know the details of the contestability period and the kinds of exigencies covered by your plan.




The claim settlement process is crucial to get your family through tough times. It is also important to have all the necessary documents in order, so your beneficiaries do not face any hassles when raising a claim with the insurer. Ultimately, the claim settlement ratio is an important factor to consider when you buy term insurance.




1. What should one do to ensure a smooth claim settlement process for my term insurance plan?

To ensure a smooth claim settlement, inform the insurance company of the death timely. Moreover, submit all the relevant documents with the claim form. If any document is missing, the insurance company will inform you of the same. Get the missing document and submit it as soon as possible for quick claim settlements.

2. Where can I get claim form required for claim submission?

You can get the claim form by:

  • Downloading from the claims section on the insurer’s website
  • Visiting the nearest company branch
  • Contacting your Agent or insurance intermediary


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~Tax benefits as per prevailing Income tax laws shall apply. Please check with your tax consultant for eligibility.

The above information is for general understanding and is meant to educate the general public at large. The reader will have to verify the facts, law and content with the prevailing tax statutes and seek appropriate professional advice before acting on the basis of the above information. 


*Tax benefits as per prevailing Section 10(10D) and Section 80C of the Income Tax Act shall apply. You are requested to consult your tax consultant and obtain independent advice for eligibility before claiming any benefit under the policy.

~Individual Death Claim Settlement Ratio for FY 2023-2024

1Premium Holiday has to be selected at inception to avail this benefit and also depends on other policy terms & conditions

Bajaj Allianz Life Insurance Co. Ltd. | IRDAI Reg. No. 116

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%%Above illustration is for Bajaj Allianz Life eTouch- A Non Linked, Non-Participating, Individual Life Insurance Term Plan (UIN: 116N172V03) considering Male aged 25 years | Non-Smoker | Policy Term (PT)– 30 years | Premium Payment Term (PPT) – 30 years | Sum Assured opted is Rs. 1,00,00,000 | Online Channel | Standard Life | 1st Year Premium is Rs. 6,238. 2nd Year onwards premium is Rs. 6,659. Total Premium Paid is Rs. 1,99,349 | Medical Rates | Yearly Premium Payment Mode | Death benefit opted is lumpsum payout and monthly installments (Lumpsum Payout Percentage : 45, Income Payout Percentage : 55) | Premium shown above is exclusive of Goods & Service Tax/any other applicable tax levied, subject to changes in tax laws, and any extra premium and is for illustrative purpose only. This is inclusive of all the discounts mentioned above.

##Tax benefits as per prevailing Section 10(10D) and Section 80C of the Income Tax Act shall apply. You are requested to consult your tax consultant and obtain independent advice for eligibility before claiming any benefit under the policy.Above Tax benefit is calculated considering deduction of Rs. 150,000 and applicable tax rate of 31.20%.

@Term Insurance plan bought online directly from Bajaj Allianz Life Insurance has no commissions involved.

^^The Return of Premium amount is total of all the premiums received, exclusive of extra premium, rider premium and GST & /any other applicable tax levied, subject to changes in tax laws
Bajaj Allianz Life Insurance Co. Ltd. | IRDAI Reg. No. 116

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