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    Bajaj Allianz Life COVID-19 Claims Covered by Bajaj Allianz Life Insurance

    COVID-19 Insurance Plans

    COVID-19 Bajaj Allianz Life Insurance

    Bajaj Allianz Life

    We are at your Service 24*7. You can reach out to us on 1800-209-7272 or WhatsApp us on 880672727 for any service related queries. Advisors can call us on 0206608992. You can also write to us at

    The coronavirus crisis has brought everyday life to a halt. Nevertheless, even amidst this crisis, Bajaj Allianz Life Insurance is committed to powering through and ensuring that you continue to get seamless and uninterrupted services. Even during the lockdown, you can continue to access our services 24*7 and obtain prompt and timely assistance using Life Assist – Customer Portal. You can even engage with BOING, our chat bot service that offers 24x7 online assistance. In addition to this, we’ve also enabled touch points through WhatsApp, so you can service your policy effortlessly by just sending a ‘Hi’ message to 8806727272. If you need a face to face interaction, you can use i-SERV video calling option on our customer portal or Life Assist mobile app.
    Read on to find out more about the current crisis, so you can stay informed about the safety measures you need to adopt. Following that, we’ve also explored how Bajaj Allianz Life Insurance is committed to helping you protect your life goals during the COVID-19 crisis.

    What is COVID-19 or Coronavirus?

    COVID-19 is an infectious disease that’s caused by the novel coronavirus. The first case was reported in the Wuhan province in China on 31 December, 2019. [7] Since then, COVID-19 has spread across several countries in the world, including India.

    What are the common symptoms of coronavirus disease? [1] [2]

    In the months since the first case was reported, the set of symptoms accompanying COVID-19 have varied among patients. The infectious disease affects various people differently. Generally, most people affected by COVID-19 only display mild or moderate symptoms that do not require any hospitalization

    The most common symptoms of the disease are listed below-

    • Fever
    • Dry cough
    • Fatigue or tiredness

    There are also several other less common symptoms of COVID-19. These are listed here -

    • A sore throat
    • Body aches and pains
    • Headache
    • A loss of taste and/or smell
    • Diarrhoea and/or other digestive troubles
    • Discoloration of fingers and/or toes
    • Rashes on the skin

    In serious cases of COVID-19, the following symptoms could manifest -

    • Shortness of breath
    • Difficulty breathing
    • Pain in the chest
    • Loss of speech or mobility

    Older people and patients with other underlying medical problems like high blood pressure, heart disease, or diabetes are more likely to develop serious symptoms.

    What should you do if you suffer from these symptoms? [2]

    If you find that you have developed any of the symptoms, the first thing you should do is self-isolate, so you don’t risk passing on the disease to other people in your family. Seek medical help if needed. You can contact your doctor over the phone and enquire about how to proceed. If your symptoms are severe, ensure that you call for emergency services.

    It’s also essential to get yourself tested. In the meantime, practice self-care and adopt these methods to alleviate your symptoms.

    • Drink fluids and stay hydrated
    • Get adequate rest to help you recover faster
    • Eat a healthy diet, so your body can fight off the infection

    Preventive measures to follow to contain the spread of COVID-19 [2]

    In the wake of this global pandemic, it’s also important to stay aware of some coronavirus prevention tips. Preventive measures can help you contain the spread of this disease.

    Some of the recommendations made by the World Health Organization are listed here.

    1. Wash your hands regularly with soap and water, for a minimum of 20 seconds

    2. Avoid touching your face with unclean/unwashed hands

    3. Cover your mouth and nose when you sneeze or cough

    4. Practice physical distancing

    5. Avoid unnecessary travel

    6.Stay away from crowded areas.

    COVID-19 Life Insurance: How does Bajaj Allianz Life Insurance help protect your life goals?

    Bajaj Allianz Life Insurance has always prioritized the health and welfare of the community. Even in the thick of this crisis, we have ensured continued commitment to this cause. To strengthen India’s fight against this crisis, the Bajaj Group contributed Rs. 100 crores to the PM-CARES Fund. In addition to this, the employees of the Bajaj Finserv Group have also contributed Rs. 10.5 crores to the Fund to combat this disease. [6]
    Bajaj Allianz Life Insurance has also established several digital initiatives to help customers like you to access our services seamlessly during the lockdown. Foremost among these initiatives is Life Assist, which is our accessible and user-friendly customer portal. You can avail a number of services through this portal, which is available as a web version as well as a mobile app. [3]
    In case you wish to obtain additional, real-time assistance, you can make use of i-SERV, our video calling facility which is embedded on our customer portal and Life Assist application. Alternatively, you can service your policy through WhatsApp, on 8806727272. In addition to this, we also have BOING, a chat bot that offers 24x7 online assistance. [3]

    COVID-19 insurance plans

    At Bajaj Allianz Life Insurance, we offer coverage for deaths caused due to COVID-19 under all our life insurance products. Our term insurance plans offer COVID-19 coverage as well. [3]
    All deaths caused due to COVID-19 or Coronavirus are covered under all the products of Bajaj Allianz Life. Covid-19 hospitalisation expenses will also be covered under Care First/Family Care First*.
    Some of our popular life insurance plans that cover COVID-19 claims –

    Bajaj Allianz Life Smart Protect Goal – A Pure Term Insurance Plan

    Bajaj Allianz Life eTouch Online Term – A Pure Term Insurance Plan

    And so on…
    We also cover COVID-19 hospitalization expenses under our Care First/Family Care First. Hospitalization costs are only covered under these health insurance plans. [3] [4]
    You can raise a claim on our website, or you can access Life Assist, our customer portal, on the web or through the app. You can also contact us through WhatsApp on 8806727272. [3]
    *Health Insurance policies of Bajaj Allianz Life

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    ⭐ What is COVID-19?

    COVID-19 is an abbreviation for Coronavirus Disease. It is an infectious disease that is caused by a newly discovered strain of coronavirus. This virus is mainly transmitted through infected droplets that are emitted when an affected person coughs, sneezes, talks, or even exhales. The first case of COVID-19 was reported in Wuhan, China, on 31 December, 2019. [7] Since then, the disease has affected over 4.5 million people worldwide. [8]

    ⭐ Does my life insurance policy cover COVID-19?

    Yes, all life insurance policies issued by Bajaj Allianz Life Insurance cover claims arising on account of deaths caused due to COVID-19. [3] There are no specific exclusions that prevent your life insurance plan from covering claims related to insured incidents arising due to COVID-19. So, you can rest assured that you are protected by your Bajaj Life insurance policy against death due to COVID-19. Such claims are covered and processed as per the terms and conditions mentioned in the policy contract.

    ⭐ How can I intimate life insurance claims during the lockdown period due to COVID-19?

    You can intimate us regarding any claims that may arise. The current COVID-19 situation has made it necessary for the government of India to implement a nationwide lockdown. As a result, it is not advisable or safe to physically intimate us about your life insurance claims in person.

    To circumvent this roadblock, we’ve made it easy for policyholders and their nominees to service their policies during the lockdown period through our Life Assist App, Bajaj Allianz Life customer portal, video calling on i-SERV, or via WhatsApp on 8806727272. Nominees can file their claims using these channels and send us the duly filled claim forms and documents through an email addressed to [3] [4]

    ⭐ How can I check life insurance claim status?

    If you’ve already registered a claim with us, you can check the status of your claim online by clicking here. Alternatively, you can also adopt any one of the following methods to check the status of your life insurance claim.

    • WhatsApp us on 8806727272
    • BOING, our chat bot, for assistance
    • Log into Life Assist, the customer portal


    ⭐Is there any delay in providing life insurance policy services during the lockdown period?

    Due to the lockdown implemented across India, many of our branches are closed in keeping with the orders from the government. However, despite this situation, we are doing our very best to ensure that there is no delay in meeting your requirements, resolving your queries and fulfilling service requests, and providing services related to your life insurance policies.

    You can also visit the Customer Service section on our website to browse and access the various services we offer. This is a convenient and safe way to make use of our services during the lockdown from the comfort of your home.

    ⭐How do I pay my life insurance policy premium during the lockdown period?

    During the lockdown, it’s advisable to pay your premium online, on our website. You can do so by visiting our Pay Premium page and use the Quick Pay facility. Alternatively, you can also pay the premium for your life insurance policy using Paytm or by setting up an auto debit mandate online.

    Visit our Life Insurance Premium Renewal page to know more about the premium payment options available to you.

    ⭐Are Bajaj Allianz Life Insurance branches open?

    Some of our branches are currently operational, so you can drop in and access our services directly, if you need to. View the list of Bajaj Allianz Life Insurance branches that are currently open as on the date specified.

    ⭐Can I get an extension or a grace period on my life insurance premium payment?

    We understand that during these trying times, it may be difficult to meet your obligations. Nevertheless, we are also committed to helping you keep your life goals on track. So, to help you cope with the situation and make it easier for you to manage your finances, a grace period is in place for all policies. Further, as per IRDAI’s directive, the grace period for policies whose premium payments have fallen due in March and April 2020 has been extended by an additional period of 30 days i.e. till 31st May’20. [3]

    ⭐ How can I buy a new term insurance plan during COVID-19 lockdown?

    Visit our term insurance plans page to know more about our products and take a decision. You can also leave your contact details on the website after which our sales representative would get back to you and assist you with the product information and purchase.

    ⭐ Will I get coronavirus coverage with my new term insurance plan?

    We currently offer deaths due to COVID-19 under all our life insurance products. In addition to this, we also cover hospitalization expenses arising due to COVID-19 under our Bajaj Allianz Care First/ Bajaj Allianz Family Care First* health insurance plans. So, if you are an existing policyholder, you can benefit from coronavirus coverage on these plans. [3] [4]

    *Health Insurance policies of Bajaj Allianz Life


    Contact Us

    Bajaj Allianz Life Insurance Company Ltd.

    Bajaj Allianz House, Airport Road, Yerawada, Pune - 411 006, Maharashtra

    Tel No: 020-66026773

    Fax No: 020-66026789

    Branch Visit Timings:

    Weekdays - 9:00 AM to 3:30 PM

    Customer Care Helpline:


    Monday to Saturday: 9:00 AM to 7:00 PM (IST)

    For NRI: +91 20 67871700 (Call charges apply)

    Monday 07.00 AM to Sunday 07.00 AM

    Sales Enquiry Helpline:


    Monday to Saturday: 9:00 AM to 7:00 PM (IST)

    For NRI: +91 20 67688888 (Call charges apply)

    Monday to Saturday: 9:00 AM to 7:00 PM (IST)

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