Is COVID-19 claim covered under my policy?

Death claim due to COVID-19 is covered under all policies of Bajaj Allianz Life and shall be processed as per the terms and conditions of the policy. Hospitalisation claim due to COVID-19 is covered under Care First and Family Care First , the health policies of Bajaj Allianz Life.

What is the claims process at Bajaj Allianz Life?

At Bajaj Allianz Life, we follow three quick and simple steps for processing claims: Claim Reporting: After getting the claims form, fill it, attach all necessary documents and submit it at our branch. Do reach out to our Insurance Consultant for any assistance Claim Processing : We will assess your claim be in touch with you via SMS, e-mail or call, in case any further documents are required Claim Settlement: Once all required documents are received and verified, we will settle the claim in accordance with terms and conditions of the policy purchased

Where can I find the Claim form and the list of documents that needs to be submitted?

Please visit our website, branch or ask our Insurance Consultant for the Claim form and a checklist of documents to be submitted along with it.

Where should I submit the claim documents?

Please submit the duly completed Claim form along with all required documents at our branch only, or contact our Insurance Consultant for further assistance.

Why is it essential to submit all records/documents as required by the insurance company?

To enable us to process the claim in a timely manner, we request all claim forms along with the required documents be submitted. This will enable us to process the claim in a hassle free manner, and help life goals to get on track.

What is the time frame within which the claim has to be reported?

It is judicious to report a claim at the earliest. This will help us process it on time. In case of Critical Illness claims, it should be reported only after the end of survival period as mentioned in the policy contract.

How much time does it take to settle a claim?

Claims decision is communicated within 30 days of receipt of all necessary documents / clarifications. In case the claim requires further verification, it may take up to 120 days to settle the claim.

How will I receive the claim amount?

Claim amount will be transferred directly to the nominee’s bank account through electronic fund transfer

What is the procedure of reporting a death claim when there is no nomination or in case of nominee’s death?

In the above situations, we would require the proof of title / succession certificate issued by a competent court. In case we have accepted the claim but are waiting for the issued certificate of proof, we hold the money till the proof is submitted and pay interest as directed by the Insurance Regulatory and Development Authority of India.

When does the company decline a claim?

A claim may be declined in case of non-disclosure of any material information/ misstatement of facts and is found to be made by the policyholder at proposal/revival stage, which would have affected the issuance/revival of policy/rider. Also, non-fulfillment of contract terms and conditions may also lead to claim being declined.

Claim Settlement Ratio of 99.23%^~

Calling From	Phone Number (Toll Free)
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MALAYSIA
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BRUNEI	8014605
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TURKEY	00800142030059
VIETNAM	1800400070
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Calling us from INDIA	18002097272
Rest of the World	+912067871700 (Call charges apply)

Quick, Simple and Hassle free

Claim Settlement Process

Important Notifications

Expedited Claim Settlement Services for Victims of Pahalgam Tragedy
WE COVER COVID-19 CLAIMS*

Bajaj Allianz Life expresses heartfelt condolences to all the victims of the Pahalgam tragedy and their families. We stand with you in this difficult time. To support affected families, we have set up a special claims settlement desk to simplify and expedite the claims process.

Dial our toll-free number 1800-209-7272 for quick assistance.
Visit your nearest branch for immediate support.
Drop us an email at claims@bajajallianz.co.in for timely assistance.
Contact Nodal Officer, Mr. Suhas Vibhute on 020-66439027

Death caused due to COVID-19 is covered under all products.
COVID- 19 hospitalisation expenses will be covered under Care First/Family Care First*
*Health Insurance policies of Bajaj Allianz Life

3 Quick and Simple Steps to Process Life Insurance Claims

Claim Reporting
Claim Processing
Claim Settlement

Generate Form

Claim Processing

As the claim is processed, we ensure to keep you posted

Assessment of claims documents submitted	Updates via SMS through each stage of claims processing	Intimation via a call for any requirement of additional documentation
Reminder via letters, in case additional documents are not submitted within the stipulated time	Our claim Helpline, TATA: 1800-209-7272	Track your claim

Claim Settlement

It’s our endevour to process all claims as early as possible to ensure life goals get back on track at the earliest. After receiving all required documentation, turn-around time for any claim received is as follows, as mandated by Insurance Regulation and Development Authority of India (IRDAI):

Process Input	TAT for Death claims	TAT for Health claims
Raising Claim Requirements	Within 15 days of receipt of claim	Within 15 days of receipt of claim
Settlement or Rejection or Repudiation of claims wherein Investigation is not required	Within 30 days from the date of receipt of last necessary document	Within 30 days from the date of receipt of last necessary document
Settlement or Rejection or Repudiation of claims wherein Investigation is required	Investigation should be completed not later than 90 days from the date of receipt of claim intimation and the claim shall be settled within 30 days thereafter	Investigation should be completed not later than 30 days from the date of receipt of last necessary document and the claim shall be settled within 45 days from the date of receipt of last necessary document

Documents

Death Claim
Critical illness Claim
Disability or hospitalization claims
Health Claim
Group Claim
PMJJBY

Mandatory documents required

Original policy documents

Attested copy of death certificate issued by local municipal authority

Death claim intimation form (Download Form)

NEFT mandate form attested by bank authorities or copy of cancelled cheque or bank account passbook

Nominee's photo identity & address proof such as copy of Passport, Voter identity card, Aadhar (UID) card, etc.

Additional documents required on basis of cause of death (Download Form)

Medical/Natural death

Copy of Medical Records (Admission Notes, Discharge/ Death Summary, Test Reports etc.)

Attending Physician’s statement (Download Form)

Employer certificate (where applicable) (Download Form)

Accidental/Unnatural death

First Information Report (FIR) or Panchnama/Police complaint

Post Mortem Report

Final Police Investigation Report (if any)

Mandatory documents required

Original Claim form (Download Form)

All Copies of Investigation Reports (Including Radiological Investigations during Hospitalization)

Nominee's photo identity and address proof such as copy of passport, voter Identity card, Aadhar( UID) Card etc.

NEFT Mandate Form attested by bank authorities or copy of cancelled cheque or bank account passbook.

Attending Physician Certificate Confirming Critical Illness Details

Copies of all treatment records (Discharge Summary, Hospitalization Indoor Papers, Consultation papers)

Additional documents (Accidental Hospitalization)

Copy of MLC/FIR

Copies of Indoor case papers (Wherever Applicable)

Mandatory documents required

Original Claim Form (Download Form)

Nominee's photo identity and address proof such as copy of passport, voter Identity card, Aadhar( UID) Card etc.

NEFT Mandate Form attested by bank authorities or copy of cancelled cheque or bank account passbook.

Copies of all treatment records (Discharge Summary, Hospitalization Indoor Papers, Consultation papers)

All Copies of Investigation Reports (Including Radiological Investigations during Hospitalization)

Attending Physician Certificate Confirming Disability Details

Copy of MLC/FIR Report

Additional documents (Accidental Hospitalization)

Certificate of Treating Doctor (Wherever Applicable).

Mandatory documents required

Original Claim Form

Copy of Policy Documents

Original Discharge Summary.

Original Hospitalization Final Bill & Laboratory bills

Original Hospitalization & Laboratory bill payment Receipts

All Original Investigation Reports( Including Radiological Investigations and Films during Hospitalization)

Nominee's photo identity and address proof such as copy of passport, voter Identity card, Aadhar( UID) Card etc.

NEFT Mandate Form attested by bank authorities or copy of cancelled cheque or bank account passbook.

Copies of Indoor case papers( Wherever Applicable)

Additional documents required (Accidental Hospitalization)

Copy of MLC/FIR

Copies of Indoor case papers( Wherever Applicable)

Mandatory documents required

Original Claim Form

Death certificate issued from Births & Deaths Registrar

Nominee cancelled cheque or bank account passbook copy.

Nominee KYC

First Information Report( FIR) or Panchnama/ Policy Compliants

Post Mortem Report

Final Police Investigation Report (If Any)

Affidivit (Incase of Nominee change)

Affidivit and MPH Declaration (Incase of LA Change)

Other Forms

Employer Employee (Download Form)

Credit Life (Download Form)

ACI (Download Form)

IPPB (Download Form)

Mandatory documents required for Accidental/Un-Natural Death

Death certificate issued from Births & Deaths Registrar

Death Claim Intimation Form

Nominee KYC

Nominee cancelled cheque or bank account passbook copy

Credit Account Statement (Incase of Split Payment)

Customer Authorization Letter (Incase of Split Payment)

Affidivit (Incase of Nominee change)

Affidivit and MPH Declaration (Incase of LA Change)

Mandatory documents required

Original Claim Form (Download Form)

Death certificate issued from Births & Deaths Registrar

Nominee NEFT Details

Nominee KYC

Affidivit (Incase of Nominee change)

Affidivit and MPH Declaration (Incase of LA Change)

Track Your Claim

Check your Life Insurance Claim Status

Is your claim already registered with us?
Please check your claim status online

CLICK HERE

Check your Health Insurance Claim Status

Check your Health insurance (Care First/Family Care First/Healthcare) claim status

Mail Us : balic.healthclaims@healthindiatpa.com

CLICK HERE

Postal Address for Life Claim Submission / Communications:

Bajaj Allianz Life Insurance Co. Ltd.

Bajaj Allianz House, Airport Road,

Yerawada, Pune - 411 006,

Maharashtra

Tel No: 020-66026773

Mail Us : customercare@bajajallianz.co.in

Locate Nearest Branch

Postal Address for Health Claim Submission / Communications:

HealthIndia Insurance TPA Services Pvt. Ltd.

Office No’s. 406-412, Fourth Floor, Neelkanth Corporate IT Park, Kirol Road, Opp. Vidyavihar Railway Station (W), Mumbai – 400086.

Call Center Numbers:

Toll Free No (24*7):

1800 2201 02

Sr. Citizens Toll Free No.:

1800 2269 70

Customer Care No:

(022) 40881000

Board No.:

(022) 66867575

Ensuring Seamless Claim Settlement Experience

Pay your premium amount regularly

Disclose all relevant information

Keep policy related documents safe & handy

Ensure Policy Information is correct & updated

Our Claims Record

A testimony of our promise to you.

99.29%

Individual Claims Settlement Ratio for FY 2024-2025^~

1 Day

Claim Approval

2,99,162

Number of Individual claims processed from FY 2006-07 to FY 2024-25

7,281.76 Cr

Amount of Individual claims paid from FY 2006-07 to FY 2024-25

The Claims settlement ratio is the percentage of Insurance Claim settled compared to the total number of the claims received| So, with a claims settlement ratio of 99.29% for FY-2024-25, your trust comes through when you need us the most.| Get 1 day claim approval ⁷from Bajaj Allianz Life on the eligible policies | ⁷96.70% of non-investigative individual claims approved in one working day for FY 2023-24. 1 day is counted from date of intimation of claim before 3 PM on a working day (excluding Non-NAV days for ULIP) at Bajaj Allianz Life offices | *All figures as on 31^st March, 2025 | For more details refer Bajaj Allianz Life Annual Report FY 24

Calling From	Phone Number (Toll Free)
AUSTRALIA	80037371371
CANADA
HONG KONG
ISRAEL
MALAYSIA
NEW ZEALAND
PHILIPPINES
SINGAPORE
THAILAND
UNITED KINGDOM
BRUNEI	8014605
INDONESIA	0018030160202
JORDAN	080023194
OMAN	80074363
TURKEY	00800142030059
VIETNAM	1800400070
UNITED STATES	18339680951
Calling us from INDIA	18002097272
Rest of the World	+912067871700 (Call charges apply)

New Customer

Buy New Policy

@ 1800-209-4040

Monday to Saturday: 9:00 AM to 7:00 PM (IST)

Email us on

websaleslife@bajajallianz.co.in

Premium Paid Online, Policy Not Issued

Assistance for Policies bought from website.

@ 1800-266-0350

Monday to Saturday: 9:00 AM to 7:00 PM (IST)

Existing Customer

Service Related Assistance

@ 1800-209-7272

Monday to Sunday: 9:00 AM to 7:00 PM (IST)

Email us on

customercare@bajajallianz.co.in

NRI Customer

Buy New Policy

+ 91-20-35125850
(Call charges apply)

Monday to Saturday: 9:00 AM to 7:00 PM (IST)

Service Helpline

24/7 (All Weekdays)

Branch Locator

Bajaj Allianz Life Insurance Co. Ltd.

Bajaj Allianz House, Airport Road, Yerawada, Pune - 411 006, Maharashtra

Tel No: 020-66026773

Branch Visit Timings:

Monday to Friday - 9:00 AM to 3:30 PM

Saturday - 9:00 AM to 1:00 PM

Locate Branch

99.29%

Claim Settlement Ratio^~

1 Day

Get 1 Day Claim Approval^%

AAA

Stable Rating by CARE^$$

₹1,23,734 Cr

Assets Under Management (AUM)^**

3.85 Cr

Number of Lives Covered^#

359%

Solvency Ratio of 359%^{^^^}

Disclaimer:^~Individual Death Claim Settlement Ratio for FY 2024-2025 | ^%96.70% of non-investigative individual claims approved in one working day for FY 2023-24. 1 day is counted from date of intimation of claim before 3 PM on a working day (excluding Non-NAV days for ULIP) at Bajaj Allianz Life offices | ^$$For details refer to press release published by CARE | ^**All figures as on 31 March, 2025 | ^{^^^}Solvency ratio 359% as at 31 March 2025 against IRDAI mandated 150% | ^#Individual and group, as on 31 March, 2025.

Frequently Asked Questions

Read All

Customer Speaks

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I have invested in various products of Bajaj Allianz Life Insurance - I am happy with the services, returns and diversified product portfolio.

Rashmi Bhavnani

Satisfied, Trust

I am a happy customer who is satisfied with the after sales service. I have full trust in Bajaj Allianz Life Insurance Company.

Shrikant A Karande

Happy with the returns

I was introduced by my advisor to invest in Bajaj Allianz Life Insurance .I have invested in the same and am happy with the returns and services.

Kavita Goplani

Very Happy

I am a 7 year old customer of Bajaj Allianz Life Insurance and very happy about the services.

Dhruv Soni

Call to Buy

1800-209-4040

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Disclaimers:

The Claims settlement ratio is the percentage of Insurance Claim settled compared to the total number of the claims received

So, with a claims settlement ratio of 99.29% for FY-2023-24, your trust comes through when you need us the most.

Get 1 day claim approval ⁷from Bajaj Allianz Life on the eligible policies

⁷96.70% of non-investigative individual claims approved in one working day for FY 2023-24. 1 day is counted from date of intimation of claim before 3PM on working day (excluding NON -NAV days from ULIP at Bajaj Allianz Life offices

*All figures as on 31^st March, 2024

New Fund Launched!

Market Linked Returns upto 29.6%^*

Avail @10 NAV, valid till 30th May^{^}

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BEWARE OF SPURIOUS PHONE CALLS AND FICTITIOUS / FRAUDULENT OFFERS

IRDAI or its officials do not involve in activities like selling insurance policies, announcing bonus or investment of premiums. Public receiving such phone calls are requested to lodge a police complaint.

CIN: U66010PN2001PLC015959 | Registered Office Address: Bajaj Allianz House, Airport Road, Yerawada, Pune-411006, Maharashtra

Email: customercare@bajajallianz.co.in | Tollfree: 1800 209 7272

Disclaimer: Images used on this website and the models photographed in them are for representative purposes only and are not indicative of anyone's personal thoughts or ideas.

The Logo of Bajaj Allianz Life Insurance Co. Ltd. is provided on the basis of license given by Bajaj Finserv Ltd. to use its “Bajaj” Logo and Allianz SE to use its “Allianz” logo.

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Disclaimer

For more details on risk factors, terms and conditions, please read sales brochure carefully before concluding a sale. The terms and conditions of product/plan as contained in the Policy Document issued by the Company is available on the Web Site. The names of the Company, Products/Plans/funds do not indicate the quality and its future prospects or returns. IN ULIPs, THE INVESTMENT RISK IN THE INVESTMENT PORTFOLIO IS BORNE BY THE POLICYHOLDER. Unlike traditional products, Unit linked insurance products are subject to market risk, which affect the Net Asset Values & the customer shall be responsible for his/her decision. Tax benefits are as per the prevailing Income Tax Laws including the Income Tax Act, 1961 and are subject to change from time to time. Goods and Services Tax will have to be borne by the Policyholder as per applicable rates. All other charges shall be levied in accordance with the terms and conditions of the policy.

This calculation and results displayed are based on information provided and certain assumptions about the rates of return. It is for assistance only and does not constitute an offer or solicitation. It is not intended to be and must not alone be taken as the basis for an investment decision. Kindly note that the returns are only illustrative and they are not guaranteed. The returns do not indicate the upper or lower limits of the return that you may get with your policy and the value is dependent on a number of factors including future performance. Bajaj Allianz Life Insurance Company Limited shall not be in any way responsible for any loss or damage that may arise to any person from any inadvertent error in the information reported by the calculator.

¹©2021 Morningstar. All Rights Reserved. The Morningstar name and logo are registered marks of Morningstar, Inc. The information, data, analyses and opinions ("Information") contained herein: (1) include the proprietary information of Morningstar and its content providers; (2) may not be copied or redistributed except as specifically authorized; (3) do not constitute investment advice; (4) are provided solely for informational purposes; (5) are not warranted to be complete, accurate or timely; and (6) may be drawn from fund data published on various dates and procured from various sources. Morningstar, its affiliates, and its officers, directors and employees shall not be liable for any trading decision, damage or any other loss arising from using the Information. Please verify all of the Information before using it and do not make any investment decision, except upon the advice of a professional financial adviser. Past performance is no guarantee of future results. The value and income derived from investments may go down as well as up

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Mandatory documents required

Additional documents required on basis of cause of death (Download Form)

Mandatory documents required

Additional documents (Accidental Hospitalization)

Mandatory documents required

Additional documents (Accidental Hospitalization)

Mandatory documents required

Additional documents required (Accidental Hospitalization)

Mandatory documents required

Other Forms

Mandatory documents required for Accidental/Un-Natural Death

Mandatory documents required

Track Your Claim

Check your Life Insurance Claim Status

Check your Health Insurance Claim Status

Postal Address for Life Claim Submission / Communications:

Postal Address for Health Claim Submission / Communications:

Call Center Numbers:

Why Bajaj Allianz Life Insurance ?

Claim Settlement Ratio~

Get 1 Day Claim Approval%

Stable Rating by CARE$$

Assets Under Management (AUM)**

Number of Lives Covered#

Solvency Ratio of 359%^^^

Frequently Asked Questions

Customer Speaks

More Information on Claims

Articles

Top 5 Reasons For Term Insurance Claim Rejection

Term Insurance Claim Process – Everything You Need To Know

How Term Plan Insurance Claim Settlement Ratio Matters

Tax on Term Insurance - Is Term Insurance Claim Amount Taxable?

New Fund Launched!

Claim Settlement Ratio^~

Get 1 Day Claim Approval^%

Stable Rating by CARE^$$

Assets Under Management (AUM)^**

Number of Lives Covered^#

Solvency Ratio of 359%^{^^^}