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READ MOREDeath caused due to COVID-19 is covered under all products.
COVID- 19 hospitalisation expenses will be covered under Care First/Family Care First*
*Health Insurance policies of Bajaj Allianz Life
Please follow these simple steps to report a claim
As the claim is processed, we ensure to keep you posted
Assessment of claims documents submitted
Updates via SMS through each stage of claims processing
Intimation via a call for any requirement of additional documentation
Reminder via letters, in case additional documents are not submitted within the stipulated time
Our claim Helpline TATA: 1800-209-7272
Track your claim
It’s our endevour to process all claims as early as possible to ensure life goals get back on track at the earliest. After receiving all required documentation, turn-around time for any claim received is as follows, as mandated by Insurance Regulation and Development Authority of India (IRDAI):
Process Input |
TAT for Death claims |
TAT for Health claims |
---|---|---|
Raising Claim Requirements |
Within 15 days of receipt of claim |
Within 15 days of receipt of claim |
Settlement or Rejection or Repudiation of claims wherein Investigation is not required |
Within 30 days from the date of receipt of last necessary document |
Within 30 days from the date of receipt of last necessary document |
Settlement or Rejection or Repudiation of claims wherein Investigation is required |
Investigation should be completed not later than 90 days from the date of receipt of claim intimation and the claim shall be settled within 30 days thereafter |
Investigation should be completed not later than 30 days from the date of receipt of last necessary document and the claim shall be settled within 45 days from the date of receipt of last necessary document |
Is your claim already registered with us? Please check your claim status online
CLICK HERECheck your Health insurance (Care First/Family Care First/Healthcare) claim status
Click Here
Mail Us : balic.healthclaims@healthindiatpa.com
Postal Address for Claim Submission / Communications:
HealthIndia Insurance TPA Services Pvt. Ltd.
Office No’s. 406-412, Fourth Floor,
Neelkanth Corporate IT Park, Kirol Road
Opp. Vidyavihar Railway Station (W)
Mumbai – 400086.
Call Center Numbers:
Toll free no (24*7) : 1800 2201 02
Sr. Citizens Toll free no. : 1800 2269 70
Customer Care No: (022) 40881000
Board No.: (022) 66867575
Individual Claims Settlement Ratio for FY 2021-2022
99.02%
Source: Bajaj Allianz Life Public Disclosure
Claim Approval
1 DAY
Get 1 Day Claim approval 7 from Bajaj Allianz Life on the eligible policies
Number of Individual claims processed from FY 2006-07 to FY 2021-22
254,703
Source: Bajaj Allianz Life Public Disclosure
Amount of Individual claims paid from FY 2006-07 to FY FY 2021-22
` 5,180.56Cr
Source: Bajaj Allianz Life Public Disclosure
Number of branches
509
(Source: Bajaj Allianz Fact Sheet, FY 2021-22)
The Claims settlement ratio is the percentage of Insurance Claim settled compared to the total number of the claims received
So, with a claims settlement ratio of 99.02% for FY-2021-22, your trust comes through when you need us the most.
Get 1 day claim approval 7from Bajaj Allianz Life on the eligible policies
795.49% of non-investigative individual claims approved in one working day for FY 2021-22. 1 day is counted from date of intimation of claim before 3PM on working day (excluding NON -NAV days from ULIP at Bajaj Allianz Life offices
*All figures as on 31st March, 2022 | For more details refer Bajaj Allianz Life Annual Report FY 22
Death claim due to COVID-19 is covered under all policies of Bajaj Allianz Life and shall be processed as per the terms and conditions of the policy.
Hospitalisation claim due to COVID-19 is covered under Care First and Family Care First, the health policies of Bajaj Allianz Life.
At Bajaj Allianz Life, we follow three quick and simple steps for processing claims:
Please visit our website, branch or ask our Insurance Consultant for the Claim form and a checklist of documents to be submitted along with it.
Please submit the duly completed Claim form along with all required documents at our branch only, or contact our Insurance Consultant for further assistance.
To enable us to process the claim in a timely manner, we request all claim forms along with the required documents be submitted. This will enable us to process the claim in a hassle free manner, and help life goals to get on track.
It is judicious to report a claim at the earliest. This will help us process it on time. In case of Critical Illness claims, it should be reported only after the end of survival period as mentioned in the policy contract.
Claims decision is communicated within 30 days of receipt of all necessary documents / clarifications. In case the claim requires further verification, it may take up to 120 days to settle the claim.
Claim amount will be transferred directly to the nominee’s bank account through electronic fund transfer
In the above situations, we would require the proof of title / succession certificate issued by a competent court. In case we have accepted the claim but are waiting for the issued certificate of proof, we hold the money till the proof is submitted and pay interest as directed by the Insurance Regulatory and Development Authority of India.
A claim may be declined in case of non-disclosure of any material information/ misstatement of facts and is found to be made by the policyholder at proposal/revival stage, which would have affected the issuance/revival of policy/rider. Also, non-fulfillment of contract terms and conditions may also lead to claim being declined.