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Claim Settlement Process
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Important Notifications
  • Faster Claim Settlement Services for victims of Cyclone Remal in various states
  • WE COVER COVID-19 CLAIMS*
  • We have set up a dedicated claims settlement service for all Bajaj Allianz Life Insurance policy holders.
  • Dial our toll-free number 1800-209-7272 for quick assistance.
  • Visit your nearest branch for immediate support.
  • Drop us an email at claims@bajajallianz.co.in for timely assistance.
  • Contact Nodal officer Mr. Rohit Ambastha on 020-66089872
  • Death caused due to COVID-19 is covered under all products.
  • COVID- 19 hospitalisation expenses will be covered under Care First/Family Care First*
  • *Health Insurance policies of Bajaj Allianz Life
3 Quick and Simple Steps to Process Life Insurance Claims
  • Claim Reporting
  • Claim Processing
  • Claim Settlement
Generate Form
Claim Processing
As the claim is processed, we ensure to keep you posted

Assessment of claims documents submitted

Updates via SMS through each stage of claims processing

Intimation via a call for any requirement of additional documentation

Reminder via letters, in case additional documents are not submitted within the stipulated time

Our claim Helpline,
TATA: 1800-209-7272
Track your claim
Claim Settlement

It’s our endevour to process all claims as early as possible to ensure life goals get back on track at the earliest. After receiving all required documentation, turn-around time for any claim received is as follows, as mandated by Insurance Regulation and Development Authority of India (IRDAI):

Process Input

TAT for Death claims

TAT for Health claims

Raising Claim Requirements

Within 15 days of receipt of claim

Within 15 days of receipt of claim

Settlement or Rejection or Repudiation of claims wherein Investigation is not required

Within 30 days from the date of receipt of last necessary document

Within 30 days from the date of receipt of last necessary document

Settlement or Rejection or Repudiation of claims wherein Investigation is required

Investigation should be completed not later than 90 days from the date of receipt of claim intimation and the claim shall be settled within 30 days thereafter

Investigation should be completed not later than 30 days from the date of receipt of last necessary document and the claim shall be settled within 45 days from the date of receipt of last necessary document
Documents
  • Death Claim
  • Critical illness Claim
  • Disability or hospitalization claims
  • Health Claim
  • Group Claim
  • PMJJBY

Mandatory documents required

  • Original policy documents

  • Attested copy of death certificate issued by local municipal authority

  • NEFT mandate form attested by bank authorities or copy of cancelled cheque or bank account passbook

  • Nominee's photo identity & address proof such as copy of Passport, Voter identity card, Aadhar (UID) card, etc.

Additional documents required on basis of cause of death (Download Form)

Medical/Natural death

 

  • Copy of Medical Records (Admission Notes, Discharge/ Death Summary, Test Reports etc.)

Accidental/Unnatural death

  • First Information Report (FIR) or Panchnama/Police complaint

  • Post Mortem Report

  • Final Police Investigation Report (if any)

Mandatory documents required

  • All Copies of Investigation Reports (Including Radiological Investigations during Hospitalization)

  • Nominee's photo identity and address proof such as copy of passport, voter Identity card, Aadhar( UID) Card etc.

  • NEFT Mandate Form attested by bank authorities or copy of cancelled cheque or bank account passbook.

  • Attending Physician Certificate Confirming Critical Illness Details

  • Copies of all treatment records (Discharge Summary, Hospitalization Indoor Papers, Consultation papers)

Additional documents (Accidental Hospitalization)

 

  • Copy of MLC/FIR

    •  

     

  • Copies of Indoor case papers (Wherever Applicable)

    •  

    Mandatory documents required

    • Nominee's photo identity and address proof such as copy of passport, voter Identity card, Aadhar( UID) Card etc.

    • NEFT Mandate Form attested by bank authorities or copy of cancelled cheque or bank account passbook.

    • Copies of all treatment records (Discharge Summary, Hospitalization Indoor Papers, Consultation papers)

    • All Copies of Investigation Reports (Including Radiological Investigations during Hospitalization)

    • Attending Physician Certificate Confirming Disability Details

    • Copy of MLC/FIR Report

    Additional documents (Accidental Hospitalization)

    • Certificate of Treating Doctor (Wherever Applicable).

    Mandatory documents required

    • Original Claim Form

    • Copy of Policy Documents

    • Original Discharge Summary.

    • Original Hospitalization Final Bill & Laboratory bills

    • Original Hospitalization & Laboratory bill payment Receipts

    • All Original Investigation Reports( Including Radiological Investigations and Films during Hospitalization)

    • Nominee's photo identity and address proof such as copy of passport, voter Identity card, Aadhar( UID) Card etc.

    • NEFT Mandate Form attested by bank authorities or copy of cancelled cheque or bank account passbook.

    • Copies of Indoor case papers( Wherever Applicable)

    Additional documents required (Accidental Hospitalization)

    • Copy of MLC/FIR

    • Copies of Indoor case papers( Wherever Applicable)

    Mandatory documents required

    • Original Claim Form

    • Death certificate issued from Births & Deaths Registrar

    • Nominee cancelled cheque or bank account passbook copy.

    • Nominee KYC

    • First Information Report( FIR) or Panchnama/ Policy Compliants

    • Post Mortem Report

    • Final Police Investigation Report (If Any)

    • Affidivit (Incase of Nominee change)

    • Affidivit and MPH Declaration (Incase of LA Change)

    Other Forms

  • Employer Employee (Download Form)

  • Credit Life (Download Form)

  • ACI (Download Form)

  • IPPB (Download Form)

    • Mandatory documents required for Accidental/Un-Natural Death

    • Death certificate issued from Births & Deaths Registrar

    • Death Claim Intimation Form

    • Nominee KYC

    • Nominee cancelled cheque or bank account passbook copy

    • Credit Account Statement (Incase of Split Payment)

    • Customer Authorization Letter (Incase of Split Payment)

    • Affidivit (Incase of Nominee change)

    • Affidivit and MPH Declaration (Incase of LA Change)

    Mandatory documents required

    • Death certificate issued from Births & Deaths Registrar

    • Nominee NEFT Details

    • Nominee KYC

    • Affidivit (Incase of Nominee change)

    • Affidivit and MPH Declaration (Incase of LA Change)

    Track Your Claim

    Check your Life Insurance Claim Status



    Is your claim already registered with us?
    Please check your claim status online

    CLICK HERE

    Check your Health Insurance Claim Status

    Check your Health insurance (Care First/Family Care First/Healthcare) claim status

    Mail Us : balic.healthclaims@healthindiatpa.com

     

    CLICK HERE

     Postal Address for Life Claim Submission / Communications:

    Bajaj Allianz Life Insurance Co. Ltd.

    Bajaj Allianz House, Airport Road,

    Yerawada, Pune - 411 006,

    Maharashtra

    Tel No: 020-66026773

    Mail Us : customercare@bajajallianz.co.in

     

    Locate Nearest Branch

     

     Postal Address for Health Claim Submission / Communications:

    HealthIndia Insurance TPA Services Pvt. Ltd.

    Office No’s. 406-412, Fourth Floor, Neelkanth Corporate IT Park, Kirol Road, Opp. Vidyavihar Railway Station (W), Mumbai – 400086.

     

     Call Center Numbers:

    Toll Free No (24*7):

    1800 2201 02

    Sr. Citizens Toll Free No.: 

    1800 2269 70

    Customer Care No:

    (022) 40881000

    Board No.:

    (022) 66867575

    Ensuring Seamless Claim Settlement Experience

    Pay your premium amount regularly

    Disclose all relevant information

    Keep policy related documents safe & handy

    Ensure Policy Information is correct & updated

    Our Claims Record
    A testimony of our promise to you.
    99.23%
    Individual Claims Settlement Ratio for FY 2022-2023
    1 Day
    Claim Approval
    2,85,168
    Number of Individual claims processed from FY 2006-07 to FY 2023-24
    6,418.97Cr
    Amount of Individual claims paid from FY 2006-07 to FY 2023-24

    The Claims settlement ratio is the percentage of Insurance Claim settled compared to the total number of the claims received| So, with a claims settlement ratio of 99.04% for FY-2022-23, your trust comes through when you need us the most.| Get 1 day claim approval 7from Bajaj Allianz Life on the eligible policies | 796.31% of non-investigative individual claims approved in one working day for FY 2022-23. 1 day is counted from date of intimation of claim before 3PM on working day (excluding NON -NAV days from ULIP at Bajaj Allianz Life offices | *All figures as on 31st March, 2023 | For more details refer Bajaj Allianz Life Annual Report FY 23

    Contact Us
    X
    NRI Services Helpline

    Calling From Phone Number (Toll Free)
    AUSTRALIA 80037371371
    CANADA
    HONG KONG
    ISRAEL
    MALAYSIA
    NEW ZEALAND
    PHILIPPINES
    SINGAPORE
    THAILAND
    UNITED KINGDOM
    BRUNEI 8014605
    INDONESIA 0018030160202
    JORDAN 080023194
    OMAN 80074363
    TURKEY 00800142030059
    VIETNAM 1800400070
    UNITED STATES 18339680951
    Calling us from INDIA 18002097272
    Rest of the World +912067871700
    (Call charges apply)

    New Customer

    Buy New Policy

    @ 1800-209-4040

    Monday to Saturday: 9:00 AM to 7:00 PM (IST)

     

    Email us on

    websaleslife@bajajallianz.co.in

     

    Premium Paid Online, Policy Not Issued

    Assistance for Policies bought from website.

    @ 1800-266-0350

    Monday to Saturday: 9:00 AM to 7:00 PM (IST)

     

    Existing Customer

    Service Related Assistance

    @ 1800-209-7272

    Monday to Sunday: 9:00 AM to 7:00 PM (IST)

     

    Email us on

    customercare@bajajallianz.co.in

    NRI Customer

    Buy New Policy

    + 91-20-35125850
    (Call charges apply)

    Monday to Saturday: 9:00 AM to 7:00 PM (IST)

     

    Service Helpline

    24/7 (All Weekdays)

     

    Branch Locator

    Bajaj Allianz Life Insurance Co. Ltd.

    Bajaj Allianz House, Airport Road, Yerawada, Pune - 411 006, Maharashtra

    Tel No: 020-66026773

     

    Branch Visit Timings:

    Monday to Friday - 9:00 AM to 3:30 PM

    Saturday - 9:00 AM to 1:00 PM

    Locate Branch

    Why Bajaj Allianz Life Insurance ?

    Bajaj Allianz Life, one of India's leading Private Life Insurers, is committed to offering value-packed and innovative products to help you achieve your Life Goals.

    99.23%

    Claim Settlement Ratio~

    1 Day

    Get 1 Day Claim Approval%

    AAA

    Stable Rating by CARE$

    ₹1,21,338 Cr

    Assets Under Management (AUM)**

    4.09 Cr

    Number of Lives Covered#

    432%

    Solvency Ratio of 432%^

    Disclaimer:~Individual Death Claim Settlement Ratio for FY 2023-2024 | %96.70% of non-investigative individual claims approved in one working day for FY 2023-24. 1 day is counted from date of intimation of claim before 3 PM on a working day (excluding Non-NAV days for ULIP) at Bajaj Allianz Life offices | $For details refer to press release published by CARE | **All figures as on 31 August 2024 | ^Solvency ratio 432% as at 31 March 2024 against IRDAI mandated 150% | #Individual & Group.

    Frequently Asked Questions

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    I am a happy customer who is satisfied with the after sales service. I have full trust in Bajaj Allianz Life Insurance Company.
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    5
    Happy with the returns
    I was introduced by my advisor to invest in Bajaj Allianz Life Insurance .I have invested in the same and am happy with the returns and services.
    Kavita Goplani
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    Very Happy
    I am a 7 year old customer of Bajaj Allianz Life Insurance and very happy about the services.
    Dhruv Soni
    5
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    The Claims settlement ratio is the percentage of Insurance Claim settled compared to the total number of the claims received

    So, with a claims settlement ratio of 99.23% for FY-2023-24, your trust comes through when you need us the most.

    Get 1 day claim approval 7from Bajaj Allianz Life on the eligible policies

    796.70% of non-investigative individual claims approved in one working day for FY 2023-24. 1 day is counted from date of intimation of claim before 3PM on working day (excluding NON -NAV days from ULIP at Bajaj Allianz Life offices

    *All figures as on 31st March, 2024 

    © Copyright 2024. Bajaj Allianz Life Insurance Co. Ltd. All Rights Reserved.
    BEWARE OF SPURIOUS PHONE CALLS AND FICTITIOUS / FRAUDULENT OFFERS
    IRDAI is not involved in activities like selling insurance policies, announcing bonus or investment of premiums. Public receiving such phone calls are requested to lodge a police complaint.
    IRDAI Public Notice on Spurious calls
    Fraud Prevention Tips
    Fraud Awareness Booklet
    Bajaj Allianz Life Insurance Co. Ltd. All Rights Reserved. | IRDAI Reg. No. 116 | An ISO 9001:2015 and ISO 27001:2013 Certified IT Department
    Contact Us

    Sales: 1-800-209-4040 Service: 1-800-209-7272 (Toll free)

    Email: customercare@bajajallianz.co.in
    Tollfree: 1800 209 7272

    Registered Office Address

    Bajaj Allianz House, Airport Road, Yerwada,

    Pune - 411006

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    © Bajaj Allianz Life Insurance Co. Ltd. All Rights Reserved. | IRDAI Reg. No. 116 | An ISO 9001:2015 and ISO 27001:2013 Certified IT Department

    CIN: U66010PN2001PLC015959 | Registered Office Address: Bajaj Allianz House, Airport Road, Yerawada, Pune-411006, Maharashtra

    Email: customercare@bajajallianz.co.in | Tollfree: 1800 209 7272,

    Disclaimer: Images used on this website and the models photographed in them are for representative purposes only and are not indicative of anyone's personal thoughts or ideas.

    The Logo of Bajaj Allianz Life Insurance Co. Ltd. is provided on the basis of license given by Bajaj Finserv Ltd. to use its “Bajaj” Logo and Allianz SE to use its “Allianz” logo.

    Website Compatible Browsers: IE11, Firefox, Safari, Opera, Chrome

    Disclaimer

    For more details on risk factors, terms and conditions, please read sales brochure carefully before concluding a sale. The terms and conditions of product/plan as contained in the Policy Document issued by the Company is available on the Web Site. The names of the Company, Products/Plans/funds do not indicate the quality and its future prospects or returns. IN ULIPs, THE INVESTMENT RISK IN THE INVESTMENT PORTFOLIO IS BORNE BY THE POLICYHOLDER. Unlike traditional products, Unit linked insurance products are subject to market risk, which affect the Net Asset Values & the customer shall be responsible for his/her decision. Tax benefits are as per the prevailing Income Tax Laws including the Income Tax Act, 1961 and are subject to change from time to time. Goods and Services Tax will have to be borne by the Policyholder as per applicable rates. All other charges shall be levied in accordance with the terms and conditions of the policy.

    This calculation and results displayed are based on information provided and certain assumptions about the rates of return. It is for assistance only and does not constitute an offer or solicitation. It is not intended to be and must not alone be taken as the basis for an investment decision. Kindly note that the returns are only illustrative and they are not guaranteed. The returns do not indicate the upper or lower limits of the return that you may get with your policy and the value is dependent on a number of factors including future performance. Bajaj Allianz Life Insurance Company Limited shall not be in any way responsible for any loss or damage that may arise to any person from any inadvertent error in the information reported by the calculator.

    1©2021 Morningstar. All Rights Reserved. The Morningstar name and logo are registered marks of Morningstar, Inc. The information, data, analyses and opinions ("Information") contained herein: (1) include the proprietary information of Morningstar and its content providers; (2) may not be copied or redistributed except as specifically authorized; (3) do not constitute investment advice; (4) are provided solely for informational purposes; (5) are not warranted to be complete, accurate or timely; and (6) may be drawn from fund data published on various dates and procured from various sources. Morningstar, its affiliates, and its officers, directors and employees shall not be liable for any trading decision, damage or any other loss arising from using the Information. Please verify all of the Information before using it and do not make any investment decision, except upon the advice of a professional financial adviser. Past performance is no guarantee of future results. The value and income derived from investments may go down as well as up

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