Claim Settlement Ratio of 99.29%^~

Calling From	Phone Number
Calling us from INDIA	18002097272 (Toll Free)
Rest of the World	+912067871700 (Call charges apply)

Quick, Simple and Hassle free

Claim Settlement Process

Important Notifications

Expedited Claim Settlement Services for Victims of Pahalgam Tragedy
WE COVER COVID-19 CLAIMS*

Bajaj Allianz Life expresses heartfelt condolences to all the victims of the Pahalgam tragedy and their families. We stand with you in this difficult time. To support affected families, we have set up a special claims settlement desk to simplify and expedite the claims process.

Dial our toll-free number 1800-209-7272 for quick assistance.
Visit your nearest branch for immediate support.
Drop us an email at claims@bajajallianz.co.in for timely assistance.
Contact Nodal Officer, Mr. Suhas Vibhute on 020-66439027

Death caused due to COVID-19 is covered under all products.
COVID- 19 hospitalisation expenses will be covered under Care First/Family Care First*
*Health Insurance policies of Bajaj Allianz Life

3 Quick and Simple Steps to Process Life Insurance Claims

Claim Reporting
Claim Processing
Claim Settlement

Generate Form

Claim Processing

As the claim is processed, we ensure to keep you posted

Assessment of claims documents submitted	Updates via SMS through each stage of claims processing	Intimation via a call for any requirement of additional documentation
Reminder via letters, in case additional documents are not submitted within the stipulated time	Our claim Helpline, TATA: 1800-209-7272	Track your claim

Claim Settlement

It’s our endevour to process all claims as early as possible to ensure life goals get back on track at the earliest. After receiving all required documentation, turn-around time for any claim received is as follows, as mandated by Insurance Regulation and Development Authority of India (IRDAI):

Process Input	TAT for Death claims	TAT for Health claims
Raising Claim Requirements	Within 15 days of receipt of claim	Within 15 days of receipt of claim
Settlement or Rejection or Repudiation of claims wherein Investigation is not required	Within 30 days from the date of receipt of last necessary document	Within 30 days from the date of receipt of last necessary document
Settlement or Rejection or Repudiation of claims wherein Investigation is required	Investigation should be completed not later than 90 days from the date of receipt of claim intimation and the claim shall be settled within 30 days thereafter	Investigation should be completed not later than 30 days from the date of receipt of last necessary document and the claim shall be settled within 45 days from the date of receipt of last necessary document

Documents

Death Claim
Critical illness Claim
Disability or hospitalization claims
Health Claim
Group Claim
PMJJBY

Mandatory documents required

Original policy documents

Attested copy of death certificate issued by local municipal authority

Death claim intimation form (Download Form)

NEFT mandate form attested by bank authorities or copy of cancelled cheque or bank account passbook

Nominee's photo identity & address proof such as copy of Passport, Voter identity card, Aadhar (UID) card, etc.

Additional documents required on basis of cause of death (Download Form)

Medical/Natural death

Copy of Medical Records (Admission Notes, Discharge/ Death Summary, Test Reports etc.)

Attending Physician’s statement (Download Form)

Employer certificate (where applicable) (Download Form)

Accidental/Unnatural death

First Information Report (FIR) or Panchnama/Police complaint

Post Mortem Report

Final Police Investigation Report (if any)

Mandatory documents required

Original Claim form (Download Form)

All Copies of Investigation Reports (Including Radiological Investigations during Hospitalization)

Nominee's photo identity and address proof such as copy of passport, voter Identity card, Aadhar( UID) Card etc.

NEFT Mandate Form attested by bank authorities or copy of cancelled cheque or bank account passbook.

Attending Physician Certificate Confirming Critical Illness Details

Copies of all treatment records (Discharge Summary, Hospitalization Indoor Papers, Consultation papers)

Additional documents (Accidental Hospitalization)

Copy of MLC/FIR

Copies of Indoor case papers (Wherever Applicable)

Mandatory documents required

Original Claim Form (Download Form)

Nominee's photo identity and address proof such as copy of passport, voter Identity card, Aadhar( UID) Card etc.

NEFT Mandate Form attested by bank authorities or copy of cancelled cheque or bank account passbook.

Copies of all treatment records (Discharge Summary, Hospitalization Indoor Papers, Consultation papers)

All Copies of Investigation Reports (Including Radiological Investigations during Hospitalization)

Attending Physician Certificate Confirming Disability Details

Copy of MLC/FIR Report

Additional documents (Accidental Hospitalization)

Certificate of Treating Doctor (Wherever Applicable).

Mandatory documents required

Original Claim Form

Copy of Policy Documents

Original Discharge Summary.

Original Hospitalization Final Bill & Laboratory bills

Original Hospitalization & Laboratory bill payment Receipts

All Original Investigation Reports( Including Radiological Investigations and Films during Hospitalization)

Nominee's photo identity and address proof such as copy of passport, voter Identity card, Aadhar( UID) Card etc.

NEFT Mandate Form attested by bank authorities or copy of cancelled cheque or bank account passbook.

Copies of Indoor case papers( Wherever Applicable)

Additional documents required (Accidental Hospitalization)

Copy of MLC/FIR

Copies of Indoor case papers( Wherever Applicable)

Mandatory documents required

Original Claim Form

Death certificate issued from Births & Deaths Registrar

Nominee cancelled cheque or bank account passbook copy.

Nominee KYC

First Information Report( FIR) or Panchnama/ Policy Compliants

Post Mortem Report

Final Police Investigation Report (If Any)

Affidivit (Incase of Nominee change)

Affidivit and MPH Declaration (Incase of LA Change)

Other Forms

Employer Employee (Download Form)

Credit Life (Download Form)

ACI (Download Form)

IPPB (Download Form)

Mandatory documents required for Accidental/Un-Natural Death

Death certificate issued from Births & Deaths Registrar

Death Claim Intimation Form

Nominee KYC

Nominee cancelled cheque or bank account passbook copy

Credit Account Statement (Incase of Split Payment)

Customer Authorization Letter (Incase of Split Payment)

Affidivit (Incase of Nominee change)

Affidivit and MPH Declaration (Incase of LA Change)

Mandatory documents required

Original Claim Form (Download Form)

Death certificate issued from Births & Deaths Registrar

Nominee NEFT Details

Nominee KYC

Affidivit (Incase of Nominee change)

Affidivit and MPH Declaration (Incase of LA Change)

Track Your Claim

Check your Life Insurance Claim Status

Is your claim already registered with us?
Please check your claim status online

CLICK HERE

Check your Health Insurance Claim Status

Check your Health insurance (Care First/Family Care First/Healthcare) claim status

Mail Us : balic.healthclaims@healthindiatpa.com

CLICK HERE

Postal Address for Life Claim Submission / Communications:

Bajaj Allianz Life Insurance Co. Ltd.

Bajaj Allianz House, Airport Road,

Yerawada, Pune - 411 006,

Maharashtra

Tel No: 020-66026773

Mail Us : customercare@bajajallianz.co.in

Locate Nearest Branch

Postal Address for Health Claim Submission / Communications:

HealthIndia Insurance TPA Services Pvt. Ltd.

Office No’s. 406-412, Fourth Floor, Neelkanth Corporate IT Park, Kirol Road, Opp. Vidyavihar Railway Station (W), Mumbai – 400086.

Call Center Numbers:

Toll Free No (24*7):

1800 2201 02

Sr. Citizens Toll Free No.:

1800 2269 70

Customer Care No:

(022) 40881000

Board No.:

(022) 66867575

Ensuring Seamless Claim Settlement Experience

Pay your premium amount regularly

Disclose all relevant information

Keep policy related documents safe & handy

Ensure Policy Information is correct & updated

Our Claims Record

A testimony of our promise to you.

99.29%

Individual Claims Settlement Ratio for FY 2024-2025^~

1 Day

Claim Approval

2,99,162

Number of Individual claims processed from FY 2006-07 to FY 2024-25

7,281.76 Cr

Amount of Individual claims paid from FY 2006-07 to FY 2024-25

The Claims settlement ratio is the percentage of Insurance Claim settled compared to the total number of the claims received| So, with a claims settlement ratio of 99.29% for FY-2024-25, your trust comes through when you need us the most.| Get 1 day claim approval ⁷from Bajaj Allianz Life on the eligible policies | ⁷96.70% of non-investigative individual claims approved in one working day for FY 2023-24. 1 day is counted from date of intimation of claim before 3 PM on a working day (excluding Non-NAV days for ULIP) at Bajaj Allianz Life offices | *All figures as on 31^st March, 2025 | For more details refer Bajaj Allianz Life Annual Report FY 24

Calling From	Phone Number
Calling us from INDIA	18002097272 (Toll Free)
Rest of the World	+912067871700 (Call charges apply)

New Customer

Buy New Policy

@ 1800-209-4040