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Customer Service

At Bajaj Allianz Life Insurance, we are committed to take you closer to your life goals by providing you efficient and timely service. You may reach us through any of the below ways, for your insurance-related queries, needs or life goal solutions.

Bajaj Allianz Life customer services

Customer Service

Life Assist Customer Portal

A one-stop online customer service portal for all your policy servicing requirements. Whether you want to buy a new life insurance policy to achieve your life goals, pay premium for an existing policy, track your claim application or get an update on your fund performance, receive a fund statement or premium paid certificate, you will find all of it and more on this portal.

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Click to Call

Get an immediate response to your life insurance-related query on our Click-to-Call page. Enter your phone number, name and policy number (in case of existing customers) to receive a call from our customer care executive.

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Live Chat with BOING

Have a query on your investments towards your life goals? Get real-time inputs via BOING, our AI-enabled chatbot, which is available in English, Hindi and other Indian regional languages. BOING will help with a number of tasks including online life insurance premium payment, updating personal details, claims settlement and much more. 

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Online Renewal Premium Payment

Enjoy the convenience of paying your renewal premium payment using several options such as credit/debit card, net banking, e-wallet, UPI or auto-debit facility.

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Application Tracker

Here you can track the status of your life insurance applications. All you need is your application or proposer number and date of birth of the life assured.

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NAV Details

Visit our NAV Details page to check the historical performance of the fund your money is invested in, which will enable you to get your life goals, done.

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SMS Services

Updates on your life insurance policy are just an SMS away. Avail our SMS Service to get quick updates on your life insurance policy-related queries. The glossary will guide you on the relevant keyword for your query / service and our SMS service number.

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Bajaj Allianz Life Services TAT

We are committed to provide the highest quality of services in the shortest time span. Find out more about our Turn Around Time (TAT) for various policy-related procedures. 

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Download Policy Related Documents

Download all your policy and claim related forms

Online Grievance

Reach out to us through our online platform for timely and effective redressal of any problem/complaint. You can also track your grievance

© Copyright 2018. Bajaj Allianz Life Insurance Co. Ltd. All Rights Reserved.

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BEWARE OF SPURIOUS/FRAUD PHONE CALLS!

  • IRDAI is not involved in activities like selling insurance policies, announcing bonus or investment of premiums. Public receiving such phone calls are requested to lodge a police complaint.
IRDAI Public Notice on Spurious calls

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An ISO 27001:2013
Certified IT Department

Customer Support

© Bajaj Allianz Life Insurance Co. Ltd. All Rights Reserved. | IRDAI Reg. No. 116 | An ISO 27001:2013 Certified IT Department

CIN: U66010PN2001PLC015959 | Registered Office Address: Bajaj Allianz House, Airport Road, Yerawada, Pune-411006, Maharashtra

Email: customercare@bajajallianz.co.in | Fax no.: 020 66026789 | Tollfree: 1800 233 7272,1800 209 7272

Disclaimer: Images used on this website and the models photographed in them are for representative purposes only and are not indicative of anyone's personal thoughts or ideas.

Website Compatible Browsers: IE11, Firefox, Safari, Opera, Chrome

For more details on risk factors, terms and conditions, please read sales brochure carefully before concluding a sale. The terms and conditions of product/plan as contained in the Policy Document issued by the Company is available on the Web Site. The names of the Company, Products/Plans/funds do not indicate the quality and its future prospects or returns. IN ULIPs, THE INVESTMENT RISK IN THE INVESTMENT PORTFOLIO IS BORNE BY THE POLICYHOLDER. Unlike traditional products, Unit linked insurance products are subject to market risk, which affect the Net Asset Values & the customer shall be responsible for his/her decision. Tax benefits are as per the prevailing Income Tax Laws including the Income Tax Act, 1961 and are subject to change from time to time. Goods and Services Tax will have to be borne by the Policyholder as per applicable rates. All other charges shall be levied in accordance with the terms and conditions of the policy.

This calculation and results displayed are based on information provided and certain assumptions about the rates of return. It is for assistance only and does not constitute an offer or solicitation. It is not intended to be and must not alone be taken as the basis for an investment decision. Kindly note that the returns are only illustrative and they are not guaranteed. The returns do not indicate the upper or lower limits of the return that you may get with your policy and the value is dependent on a number of factors including future performance. Bajaj Allianz Life Insurance Company Limited shall not be in any way responsible for any loss or damage that may arise to any person from any inadvertent error in the information reported by the calculator.

1©2018 Morningstar. All Rights Reserved. The Morningstar name and logo are registered marks of Morningstar, Inc. The information, data, analyses and opinions ("Information") contained herein: (1) include the proprietary information of Morningstar and its content providers; (2) may not be copied or redistributed except as specifically authorized; (3) do not constitute investment advice; (4) are provided solely for informational purposes; (5) are not warranted to be complete, accurate or timely; and (6) may be drawn from fund data published on various dates and procured from various sources. Morningstar, its affiliates, and its officers, directors and employees shall not be liable for any trading decision, damage or any other loss arising from using the Information. Please verify all of the Information before using it and do not make any investment decision, except upon the advice of a professional financial adviser. Past performance is no guarantee of future results. The value and income derived from investments may go down as well as up

Disclaimer

SMS Service

Dear Customer,

To get SMS updates on your policy - now you can refer to our glossary of pull sms services from the table:

GLOSSARY - PULL SMS TABLE!
No. Service Type Keyword Send To
1 For Callback for service related queries SUPPORT 9225850101
2 For Callback for renewal premium payment related queries (From Registered Mobile Number) RENEW
3 For Branch Address BRANCH<space>PIN CODE
4 For Callback for Reinvestment related queries (From Registered Mobile Number) REINVESTMAT<space>POLICY NO
5 For Fund Value of Policy (From Registered Mobile Number) FV<space>POLICY NO
6 For Account Statement (From Registered Mobile Number) ACCSTMT<space>POLICY NO
7 To Update Email Address (From Registered Mobile Number) EREG<space>Unique ID*<space>DOB of policyholder in DDMMYYYY<space>email id
8 For Callback for queries related to fund switching FSWITCH
9 For IT Certificate (From Registered Mobile Number) TAXCERT<space>POLICY NO
10 For Claim status CLAIM<space>POLICY NO

Disclaimer: By using above SMS services kindly note that you would be authorizing to receive call(s) / SMS from Bajaj Allianz Life Insurance Co. Ltd through its representatives on your tele-contact no with respect to the query for which you have requested call back even if it is registered under NCPR/NDNC registry with your telecom operator.

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SMS Service

Dear Customer

To get SMS updates on your policy - now you can refer to our glossary of pull sms services from the table:

GLOSSARY - PULL SMS TABLE!
No. Service Type Keyword Send To
1 For Callback for service related queries SUPPORT 9225850101
2 For Callback for renewal premium payment related queries (From Registered Mobile Number) RENEW
3 For Branch Address BRANCH<space>PIN CODE
4 For Callback for Reinvestment related queries (From Registered Mobile Number) REINVESTMAT<space>POLICY NO
5 For Fund Value of Policy (From Registered Mobile Number) FV<space>POLICY NO
6 For Account Statement (From Registered Mobile Number) ACCSTMT<space>POLICY NO
7 To Update Email Address (From Registered Mobile Number) EREG<space>Unique ID*<space>DOB of policyholder in DDMMYYYY<space>email id
8 For Callback for queries related to fund switching FSWITCH
9 For IT Certificate (From Registered Mobile Number) TAXCERT<space>POLICY NO
10 For Claim status CLAIM<space>POLICY NO

Disclaimer: By using above SMS services kindly note that you would be authorizing to receive call(s) / SMS from Bajaj Allianz Life Insurance Co. Ltd through its representatives on your tele-contact no with respect to the query for which you have requested call back even if it is registered under NCPR/NDNC registry with your telecom operator.