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Customer Service

At Bajaj Allianz Life Insurance, we are committed to take you closer to your life goals by providing you efficient and timely service. You may reach us through any of the below ways, for your insurance-related queries, needs or life goal solutions.

Bajaj Allianz Life customer services

Customer Service

Life Assist Customer Portal

A one-stop online customer service portal for all your policy servicing requirements. Whether you want to buy a new life insurance policy to achieve your life goals, pay premium for an existing policy, track your claim application or get an update on your fund performance, receive a fund statement or premium paid certificate, you will find all of it and more on this portal.

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WhatsApp Services

Enjoy prompt policy services of your Bajaj Allianz Life Policy on WhatsApp!

Do everything on WhatsApp including view policy information, track fund value, easy premium payment, download premium receipt & much more, instantly. Just say Hi to 8806727272 to get started.

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Click to Call

Get an immediate response to your life insurance-related query on our Click-to-Call page. Enter your phone number, name and policy number (in case of existing customers) to receive a call from our customer care executive.

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Online Renewal Premium Payment

Enjoy the convenience of paying your renewal premium payment using several options such as credit/debit card, net banking, e-wallet, UPI or auto-debit facility.

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Application Tracker

Here you can track the status of your life insurance applications. All you need is your application or proposer number and date of birth of the life assured.

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NAV Details

Visit our NAV Details page to check the historical performance of the fund your money is invested in, which will enable you to get your life goals, done.

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SMS Services

Updates on your life insurance policy are just an SMS away. Avail our SMS Service to get quick updates on your life insurance policy-related queries. The glossary will guide you on the relevant keyword for your query / service and our SMS service number.

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Bajaj Allianz Life Services TAT

We are committed to provide the highest quality of services in the shortest time span. Find out more about our Turn Around Time (TAT) for various policy-related procedures. 

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Submit COE (Life Certificate)

Online option for submission of COE (Life Certificate). Avail our online service to submit COE in easy steps and get timely disbursement of annuity pay-out

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Live Chat with BOING

Have a query on your investments towards your life goals? Get real-time inputs via BOING, our AI-enabled chatbot, which is available in English, Hindi and other Indian regional languages. BOING will help with a number of tasks including online life insurance premium payment, updating personal details, claims settlement and much more. 

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e-Insurance Account

e-Insurance Account or (eIA) is an electronic insurance account opened by a person with an insurance repository wherein the insurance policies of a policyholder are held in an electronic form.

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Download Policy Related Documents

Download all your policy and claim related forms

Online Grievance

Reach out to us through our online platform for timely and effective redressal of any problem/complaint. You can also track your grievance