Customer Service For Your Life Insurance Plans

Q: How can I switch funds in my portfolio digitally?

You may switch funds via Life Assist customer portal or mobile application using the following path: Life Assist My Services Fund Switch

Frequently Asked Questions

Calling From	Phone Number
Calling us from INDIA	18002097272 (Toll Free)
Rest of the World	+912067871700 (Call charges apply)

Servicing

What are the different Premium payments option?

Bajaj Allianz Life offers a wide range of payment options which could be categorised into ONLINE & OFFLINE Payment Options

Online Payment Options

1)Net-banking
2)Credit card
3)Debit card
4)Wallet
5)UPI
6)EMI
7)Payment with QR Code

Offline Payment Options

Walk In to Bajaj Allianz Life branches
Walk into tied-up Banks and outlets

How can I get my policy serviced digitally?

We are committed to help you keep track of your Life Goals and manage them from anywhere, anytime with our instant and easy service options. We have a variety of digital service options available for you.

Life Assist Customer Portal/ App: Our one stop, self-servicing tool that enables you to do any policy related transactions on your own.

WhatsApp Servicing: Connect with us on WhatsApp to manage your policy in an easy manner.

BOING ChatBOT: BOING is your personal assistant BOT to help you manage your queries.

Live Chat Connect: Connect with our customer care executives for any policy related questions.

Instant Premium Payment: Pay your premium through preferred mode-credit/debit card, net banking, e-wallet, UPI or register your policy on auto-debit facility.

I-SERV Video Connect: Instant connect over a video call and enjoy a virtual branch experience from anywhere.

You may scan the QR code to access our Digital Offerings.

Can I modify/ change any personal details and how?

Yes, you may modify/ change your personal details such as address, contact details, email address, bank details, PAN and password. You can do the same using following options:

1) Life Assist – Customer Portal/ App: Log on to the portal/ app. Go to My profile section. Choose the information to be updated. Fill in the details and upload necessary documents. Press confirm and an OTP will be sent to your registered mobile number.

2) WhatsApp Servicing: Say Hi to us on WhatsApp Number – 8806727272. Choose More Services. Click Update Personal Info and then select the information to be updated. Fill in the details and upload necessary documents. Press confirm and an OTP will be sent to your registered mobile number.

3) BOING CHATBOT: Connect with BOING CHATBOT on our website. Choose More Services. Click Update Personal Info and then select the information to be updated. Fill in the details and upload necessary documents. Press confirm and an OTP will be sent to your registered mobile number.

You may also reach out at our Toll free number - 1800 209 7272, Customer Care Email Helpdesk at customercare@bajajallianz.co.in or Bajaj Allianz Life Branches to get details updated.

How can I switch funds in my portfolio digitally?

You may switch fundsvia Life Assist customer portal or mobile application using the following path:

Life Assist My Services Fund Switch

How can I file a complaint?

You can submit a complaint through our Grievance Redressal Mechanism module.

Click on the link to raise your complaint: Grievance Redressal Mechanism

What are the benefits of premium Auto-payment and how can I register for it?

Auto Payment is a service to deduct a specific amount (renewal premium amount) on a recurring basis from the Policy Holder’s Bank account/ digital wallet on the due date/ preferred date, automatically. It ensures a continuous life cover and other policy benefits for the policyholder. Various other benefits include:

One-time registration process
Trackable payments
Drives payment discipline
No need to remember policy due dates

Online premium autopay mandate can be registered using any of the below options:

1)Customer Portal-Life Assist: https://bajajallianzlifeonline.co.in/CustomerPortal/logon/index.jsp#!/login

2)Bajaj Allianz Life website: https://www.bajajallianzlife.com/

3)Open Link: https://bajajallianzlifeonline.co.in/CustomerPortal/OpenLink/index.html#/
4)WhatsApp: BALIC WhatsApp Number: 88067 27272)

5)BOING CHATBOT
6)INSTAB

For more details on risk factors, terms and conditions, please read sales brochure carefully before concluding a sale. The terms and conditions of product/plan as contained in the Policy Document issued by the Company is available on the Web Site. The names of the Company, Products/Plans/funds do not indicate the quality and its future prospects or returns. IN ULIPs, THE INVESTMENT RISK IN THE INVESTMENT PORTFOLIO IS BORNE BY THE POLICYHOLDER. Unlike traditional products, Unit linked insurance products are subject to market risk, which affect the Net Asset Values & the customer shall be responsible for his/her decision. Tax benefits are as per the prevailing Income Tax Laws including the Income Tax Act, 1961 and are subject to change from time to time. Goods and Services Tax will have to be borne by the Policyholder as per applicable rates. All other charges shall be levied in accordance with the terms and conditions of the policy.

This calculation and results displayed are based on information provided and certain assumptions about the rates of return. It is for assistance only and does not constitute an offer or solicitation. It is not intended to be and must not alone be taken as the basis for an investment decision. Kindly note that the returns are only illustrative and they are not guaranteed. The returns do not indicate the upper or lower limits of the return that you may get with your policy and the value is dependent on a number of factors including future performance. Bajaj Allianz Life Insurance Company Limited shall not be in any way responsible for any loss or damage that may arise to any person from any inadvertent error in the information reported by the calculator.

¹©2021 Morningstar. All Rights Reserved. The Morningstar name and logo are registered marks of Morningstar, Inc. The information, data, analyses and opinions ("Information") contained herein: (1) include the proprietary information of Morningstar and its content providers; (2) may not be copied or redistributed except as specifically authorized; (3) do not constitute investment advice; (4) are provided solely for informational purposes; (5) are not warranted to be complete, accurate or timely; and (6) may be drawn from fund data published on various dates and procured from various sources. Morningstar, its affiliates, and its officers, directors and employees shall not be liable for any trading decision, damage or any other loss arising from using the Information. Please verify all of the Information before using it and do not make any investment decision, except upon the advice of a professional financial adviser. Past performance is no guarantee of future results. The value and income derived from investments may go down as well as up

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Frequently Asked Questions

What are the different Premium payments option?

How can I get my policy serviced digitally?

Can I modify/ change any personal details and how?

How can I switch funds in my portfolio digitally?

How can I file a complaint?

What are the benefits of premium Auto-payment and how can I register for it?

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