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  • Grievance Redressal Mechanism Level3

Grievance Redressal Mechanism
Level 3

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Terms & Conditions

I hereby authorize Bajaj Allianz Life Insurance Co. Ltd. to call me on the contact number made available by me on the website with a specific request to call back. I further declare that, irrespective of my contact number being registered on National Customer Preference Register (NCPR) or on National Do Not Call Registry (NDNC), any call made, SMS or WhatsApp sent in response to my request shall not be construed as an Unsolicited Commercial Communication even though the content of the call may be for the purposes of explaining various insurance products and services or solicitation and procurement of insurance business

 

Please refer to BALIC Privacy Policy

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In case your grievance / complaint is still unresolved or does not meet your expectations, you may directly approach the Insurance Ombudsman for redressal, if the value of the claim is upto 50 lakhs.
Customers may represent the case to Ombudsman for Redressal of grievance subject to meeting the following conditions:

  • Only if the grievance has been rejected by the insurer or not received any reply within a period of one month from the receipt of the representation or the complainant is not satisfied with the insurer reply.
  • Within a period of one year from the date of rejection by Insurer or insurer final reply on the representation of the complainant
  • If it is not simultaneously under any litigation, The complaint should be made in writing duly signed by the complainant or by his legal heirs with complete details of the complaint and the contact information of complainant.

Find your nearest Ombudsman office at http://www.cioins.co.in/ombudsman


You may alternatively register a complaint at Bima Bharosa of the Insurance Regulatory and Development Authority of India (IRDAI)

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