At Bajaj Allianz Insurance, your life goals are our priority. Whether you need help with an insurance-related query or want expert guidance for your future, we’re here to assist. You can connect with us through any of the following channels.
Let’s work together to secure your future and achieve your dreams!
Customer Services
Claim Assistance
Submit your Life Insurance claims effortlessly and benefit from a quick, seamless process designed for your convenience.
Life Assist Customer Portal
A comprehensive online customer service portal for all your policy servicing needs
WhatsApp Services
Manage your Bajaj Allianz Life policy with ease on WhatsApp. Simply message "Hi" to 8806727272 to start using our quick services
Online Renewal Premium Payment
Easy Premium Payments! Renew your policy using a credit/debit card, Net banking, e-wallet, UPI, or Auto-debit - whichever method suits you best.
Application Tracker
Track the status of your Life Insurance application easily! Simply enter your application or proposer number and the life assured's date of birth to get an update on your application's progress.
NAV Details
Take control of your investments! Check our NAV details page for a clear view of your fund's past performance and stay on track to reaching your financial objectives and achieving your life goals.
Certificate of Existence (Life Certificate)
Submit your Life Certificate online for a hassle-free and swift annuity payout experience. Enjoy a quick and easy submission process, followed by timely disbursement of your funds
Live Chat with BOING
Meet BOING, your multilingual AI chatbot assistant! Get real-time support and effortlessly manage your insurance tasks, including payments, updates, and claims, in a language that suits you best
e-Insurance Account
Simplify your Insurance management with an e-Insurance Account (eIA)! This online repository stores all your policies electronically, allowing you to easily access, view, and manage your insurance portfolio in one convenient location
Fraud Awareness Booklet
Protect yourself from Insurance fraud! Our Fraud Awareness Booklet is a comprehensive guide that empowers you with knowledge to identify, prevent, and report fraudulent activities, ensuring a safer and more secure Insurance experience
Bajaj Allianz Life offers a wide range of payment options which could be categorised into ONLINE & OFFLINE Payment Options
Online Payment Options
1)Net-banking
2)Credit card
3)Debit card
4)Wallet
5)UPI
6)EMI
7)Payment with QR Code
Offline Payment Options
Walk In to Bajaj Allianz Life branches
Walk into tied-up Banks and outlets
How can I get my policy serviced digitally?
We are committed to help you keep track of your Life Goals and manage them from anywhere, anytime with our instant and easy service options. We have a variety of digital service options available for you.
Life Assist Customer Portal/ App: Our one stop, self-servicing tool that enables you to do any policy related transactions on your own.
WhatsApp Servicing: Connect with us on WhatsApp to manage your policy in an easy manner.
BOING ChatBOT: BOING is your personal assistant BOT to help you manage your queries.
Live Chat Connect: Connect with our customer care executives for any policy related questions.
Instant Premium Payment: Pay your premium through preferred mode-credit/debit card, net banking, e-wallet, UPI or register your policy on auto-debit facility.
I-SERV Video Connect: Instant connect over a video call and enjoy a virtual branch experience from anywhere.
You may scan the QR code to access our Digital Offerings.
Can I modify/ change any personal details and how?
Yes, you may modify/ change your personal details such as address, contact details, email address, bank details, PAN and password. You can do the same using following options:
1) Life Assist – Customer Portal/ App: Log on to the portal/ app. Go to My profile section. Choose the information to be updated. Fill in the details and upload necessary documents. Press confirm and an OTP will be sent to your registered mobile number.
2) WhatsApp Servicing: Say Hi to us on WhatsApp Number – 8806727272. Choose More Services. Click Update Personal Info and then select the information to be updated. Fill in the details and upload necessary documents. Press confirm and an OTP will be sent to your registered mobile number.
3) BOING CHATBOT: Connect with BOING CHATBOT on our website. Choose More Services. Click Update Personal Info and then select the information to be updated. Fill in the details and upload necessary documents. Press confirm and an OTP will be sent to your registered mobile number.
You may also reach out at our Toll free number - 1800 209 7272, Customer Care Email Helpdesk at customercare@bajajallianz.co.in or Bajaj Allianz Life Branches to get details updated.
How can I switch funds in my portfolio digitally?
You may switch fundsvia Life Assist customer portal or mobile application using the following path:
Life Assist My Services Fund Switch
How can I file a complaint?
You can submit a complaint through our Grievance Redressal Mechanism module.
What are the benefits of premium Auto-payment and how can I register for it?
Auto Payment is a service to deduct a specific amount (renewal premium amount) on a recurring basis from the Policy Holder’s Bank account/ digital wallet on the due date/ preferred date, automatically. It ensures a continuous life cover and other policy benefits for the policyholder. Various other benefits include:
One-time registration process
Trackable payments
Drives payment discipline
No need to remember policy due dates
Online premium autopay mandate can be registered using any of the below options:
I hereby authorize Bajaj Allianz Life Insurance Co. Ltd. to call me on the contact number made available by me on the website with a specific request to call back. I further declare that, irrespective of my contact number being registered on National Customer Preference Register (NCPR) or on National Do Not Call Registry (NDNC), any Call made, including via Voice over Internet Protocol & WhatsApp, SMS or WhatsApp messages, in response to my request shall not be construed as an Unsolicited Commercial Communication even though the content of the call may be for the purposes of explaining various insurance products and services or solicitation and procurement of insurance business
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Disclaimer
*Not available if policy issued after 28th August 2025| Past returns of a fund are not necessarily indicative of the future performance of the fund. | Please consult the financial advisor before
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