Life Insurance Claim Assistance

Death claim due to COVID-19  is covered under all policies of Bajaj Allianz Life and shall be processed as per the terms and conditions of the policy.

Hospitalisation claim due to COVID-19 is covered under Care First and Family Care First, the health policies of Bajaj Allianz Life.

At Bajaj Allianz Life, we follow three quick and simple steps for processing claims:

• Claim Reporting: After getting the claims form, fill it, attach all necessary documents and submit it at our branch. Do reach out to our Insurance Consultant for any assistance
• Claim Processing: We will assess your claim be in touch with you via SMS, e-mail or call, in case any further documents are required
• Claim Settlement: Once all required documents are received and verified, we will settle the claim in accordance with terms and conditions of the policy purchased

Please visit our website, branch or ask our Insurance Consultant for the Claim form and a checklist of documents to be submitted along with it.

Please submit the duly completed Claim form along with all required documents at our branch only, or contact our Insurance Consultant for further assistance.

To enable us to process the claim in a timely manner, we request all claim forms along with the required documents be submitted. This will enable us to process the claim in a hassle free manner, and help life goals to get on track.

It is judicious to report a claim at the earliest. This will help us process it on time. In case of Critical Illness claims, it should be reported only after the end of survival period as mentioned in the policy contract.

Claims decision is communicated within 30 days of receipt of all necessary documents / clarifications. In case the claim requires further verification, it may take up to 120 days to settle the claim.

Claim amount will be transferred directly to the nominee’s bank account through electronic fund transfer

In the above situations, we would require the proof of title / succession certificate issued by a competent court. In case we have accepted the claim but are waiting for the issued certificate of proof, we hold the money till the proof is submitted and pay interest as directed by the Insurance Regulatory and Development Authority of India.

A claim may be declined in case of non-disclosure of any material information/ misstatement of facts and is found to be made by the policyholder at proposal/revival stage, which would have affected the issuance/revival of policy/rider. Also, non-fulfillment of contract terms and conditions may also lead to claim being declined.