Get assistance for filing claims

Bajaj Allianz Life Insurance

Claim Assistance Portal

Claim Assistance Portal - Bajaj Allianz Life Insurance

Your Time of need is our moment of Truth

We all face the test of time and it is often difficult to cope with. Helping you in every way we can, we have prepared a simpler, easier and faster claim process, so your policy is by your side when it matters the most. Making sure that when you can't wait, you don't have to, we provide the following features:

When we promise you a worry free life, we do all that we can to deliver it.

Awards and Recognition
  • "Best Insurance Company in private sector" at the IPE Banking Financial Services and Insurance (BFSI) 2013.
  • Organization of the Year by SKOCH Financial Inclusion Award 2013
  • SKOCH Financial Inclusion Award 2012 for contribution towards financial inclusion through life insurance

See more Awards click Here...

Maturity Payout
  • Please send all mandatory documents as mentioned in the below list to the nearest branch or to the below address:

    Bajaj Allianz Life Insurance Co. Ltd,
    Policy Servicing Department, 3rd Floor, Bajaj Finserv Building,
    Survey No 208/1-B, Behind Weikfield IT Park,
    Viman Nagar, Pune - 411014.

  • If we receive your bank details in advance, we will be able to credit the maturity amount to your account directly
  • Please get your phone number, e-mail ID, mailing and permanent address updated before maturity date.
  • Call our toll free number 1800 - 209 - 7272 for any queries

Mandatory documents to be submitted for processing of Maturity Claim

  • Photo ID proof & Address Proof of policyholder - (Self Attested Copy)
  • PAN Card
  • Bank Documents for NEFT - Copy of cancelled cheque of policy holder (where name and IFSC Code is printed) or copy of Printed Bank Passbook.
  • Foreign Account Tax Compliance Act (FATCA) Form (In case of NRI policies)
  • Annuity Form (In case of Pension Products)
Claim Process
  • Visit the nearest branch with all mandatory documents as mentioned in the list.
  • On submission of the mandatory documents ,the claim will be intimated in the Bajaj Allianz Life Insurance system by branch personnel
  • Barcoded claim forms will be generated at the branch which needs to be filled by claimant/nominee/appointee/assignee
  • Once all the documents are submitted, the claim will be moved for further processing
  • To know the status of your claim , kindly go to Claim Status
  • Call our toll free number 1800 - 209 - 7272 for any queries
Mandatory documents to be submitted for notification of Claim
1: Death Claim
  • Intimation Letter from the nominee.
  • Original Death Certificate issued by Births and Death Registrar.
  • ID proof & Address proof of nominee (original required for verification at Bajaj Branch Office)
  • Original Policy Bond.
  • Claimant can submit either of the Bank A/c Details as mentioned below -
    • Cancelled cheque (Name of the claimant should be printed on the cheque leaf)
    • ECS/EPM (Electronic clearing system/Electronic Payment Mandate) (Should be signed and attested by the Bank Manager)
    • Bank pass Book Copy of nominee (Name of the claimant should be printed on the bank passbook)
    • Please note:

      If any nominee submits a Bank Pass book of a Grameen Bank even if it has IFSC code of a nationalized bank, Please submit an alternate Bank Passbook Copy other than a Grameen Bank. A/c should be NEFT enabled.

      If a Bank Pass book copy which has an A/c limit, please submit an alternate Bank pass book or increase the Limit based on the Sum Assured mentioned in your policy bond.

2: If Death is Unnatural

Unnatural (Accidental /Suicide /Murder/Snake Bite etc) below mentioned documents to be submitted along with the mandatory documents mentioned Part I

  • First Information Report ( FIR )
  • Post-Mortem report (PMR)
  • Viscera/Chemical Analysis report
  • Police Final report /Inquest report
  • Judicial Magistrate Final Verdict on Police Final Report (in case opinion on cause of Death is mentioned as pending in the PMR.
  • News Paper Cutting which mentions the incident.
3: Rider Claim
  • Intimation Letter from the Life Assured.
  • Discharge Summary/Hospital Bills /Case Sheets( Diagnosis)
  • Pan Card
  • ID proof & Address proof of Life Assured (original required for verification at Bajaj Branch Office)
  • Cancelled cheque/ NEFT form / Bank pass Book Copy. IFSC code mandatory same is a NEFT payout (Please refer to details in Part I)
  • Photograph of Life Assured incase of a Partial /Total Permanent Disability Claim.
  • First Information Report (FIR) to be submitted in case of Partial /Total Permanent Disability Claim caused due to accident.
Life Insurance Claim Forms

Claim Forms shall be available on request.

Click here to Claim Forms

Get Claim Status

Is your claim already registered with us? Please check your claim status online.

Get Claim Status
Reach Us - Claims

Bajaj Allianz Life Insurance Company Ltd.

BAJAJ ALLIANZ HOUSE, Airport Road, Yerawada, Pune, Maharashtra, 411 006.

Customer Care:

BSNL: 1800-233-7272  |   TATA:  1800-209-7272  |   BHARTI: 1800-103-7272

For online policy issuance/ renewal

1800 - 209 - 7272

Standard STD Rates Apply:

(+91 020) 66026777


(+91 020) 66026789

Find some important Customer Service links

Disclaimer: We take privacy seriously. Bajaj Allianz does not share your personal information with any third party. Please read our Privacy Policy here. Notwithstanding your registration as NDNC, fully/partially blocked and or your customer preference registration, by Filling this form confirms that you agree to receive a sales or service call from our employees/telecallers basing on information you have submitted here.

Claims FAQ's

Covered for Basic benefit in all scenarios , except for some exclusions for accidental death benefit (if availed) if death happens in a area declared as disturbed area.

Covered in all scenarios for both , Basic Benefit and Accidental Death Benefit(if availed).

No. Claims are settled with some additional documentation.

For basic benefit no restriction of foreign travel or stay is imposed. Under Accidental Death benefit ( if availed ) may be subjected to few restrictions.

Yes. Fresh application may be sent to Claims Review Committee for re-evaluation.Communication address is provided to all claimants in Repudiation / Rejection Letters.

Yes, the death benefits received by nominee are exempt from tax as per 10 (10D) of Income Tax Act.

In such circumstances, it is termed as "Open Title" situation. The company would require the proof of title / succession certificate issued by the competent court. The claim Notification to an insurance company that payment of an amount is due under the terms of the policy. would be paid to the person specified in the said proof. The succession certificate should specifically provide orders for disbursement of policy monies. If, however, the deceased has left a Will, a probate of the Will is required along with the copy of the Will.

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