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Bajaj Allianz Life Insurance Claim Assistance Process life insurance claims in a simple, hassle-free and timely manner

Get assistance for filing claims

Important Notice!

For any claim related query, please call

Ops State

State Ops Manager

Contact no

Karnataka

Sunilkumar Koonathara

9972020841

Kerala

Annie Aby

8589805888

Gujarat

Vijay Prakash

9755520110

Maharastra

N Manikantan

7387005416

3 Quick and Simple Steps to Process Life Insurance Claims

Claim Reporting

Please follow these simple steps to report a claim

  • Fill and
    Print form
  • Attach
    Documents
  • Submit at
    Nearest Branch

  • Generate Form
  • Documents
  • Branch Locator

Mandatory documents required (Download Document Checklist)

  • Original policy documents

  • Attested copy of death certificate issued by local municipal authority

  • Death claim intimation form (Download Form)

  • NEFT mandate form attested by bank authorities or copy of cancelled cheque or bank account passbook

  • Nominee's photo identity & address proof such as copy of Passport, Voter identity card, Aadhar (UID) card, etc.

Additional documents required on basis of cause of death (Download Form)

  • Medical/Natural death

    • Copy of Medical Records (Admission Notes, Discharge/ Death Summary, Test Reports etc.)

    • Attending Physician’s statement (Download Form)

    • Employer certificate (where applicable) (Download Form)

  • Accidental/Unnatural death

    • First Information Report (FIR) or Panchnama/Police complaint

    • Post Mortem Report

    • Final Police Investigation Report (if any)

Mandatory documents required (Download Documents Checklist)

  • Attested copies of medical records/ indoor papers of the hospital

  • Critical illness Claim form (Download Form)

  • Hospital discharge summary

  • Hospital bills

  • NEFT mandate form attested by bank authorities or copy of cancelled cheque or bank account passbook

  • Claimant's photo identity & address proof such as copy of Passport, Voter identity card, Aadhar (UID) card, etc.

Additional documents required

Mandatory documents required (Download Documents Checklist)

  • Attested copies of medical records/ indoor papers of the hospital

  • Disability Benefit Claim form (Download Form)

  • Hospital discharge summary

  • Hospital bills

  • First Information Report (FIR), in casse of disability claims

  • NEFT mandate form attested by bank authorities or copy of cancelled cheque or bank account passbook

  • Claimant's photo identity & address proof such as copy of Passport, Voter identity card, Aadhar (UID) card, etc.

Additional documents required

Customer Care Office

Search Branch

Claim Processing

As the claim is processed, we ensure to keep you posted

  • Assessment of claims documents submitted

  • Updates via SMS through each stage of claims processing

  • Intimation via a call for any requirement of additional documentation

  • Reminder via letters, in case additional documents are not submitted within the stipulated time

  • Our claim Helpline BSNL: 1800-233-7272 TATA:  1800-209-7272 BHARTI: 1800-103-7272

  • Track your claim

Claim Settlement

It’s our endevour to process all claims as early as possible to ensure life goals get back on track at the earliest. After receiving all required documentation, turn-around time for any claim received is as follows, as mandated by Insurance Regulation and Development Authority of India (IRDAI):

Process Input

TAT for Death claims

TAT for Health claims

Raising Claim Requirements

Within 15 days of receipt of claim

Within 15 days of receipt of claim

Settlement or Rejection or Repudiation of claims wherein Investigation is not required

Within 30 days from the date of receipt of last necessary document

Within 30 days from the date of receipt of last necessary document

Settlement or Rejection or Repudiation of claims wherein Investigation is required

Investigation should be completed not later than 90 days from the date of receipt of claim intimation and the claim shall be settled within 30 days thereafter

Investigation should be completed not later than 30 days from the date of receipt of last necessary document and the claim shall be settled within 45 days from the date of receipt of last necessary document

Check your life insurance claim status

Is your claim already registered with us? Please check your claim status online

CLICK HERE

Our Claims Record

Number of Individual claims processed from FY 2006-07 to FY 2018-19

207,857

Source: Bajaj Allianz Life Public Disclosure

Amount of Individual claims paid from FY 2006-07 to FY 2018-19

` 3,687 Cr

Source: Bajaj Allianz Public Disclosure

Number of branches

604

(Source: Bajaj Allianz Fact Sheet, FY 2018-19)

Individual Claims Settlement Ratio for FY 2018-19

95.01 %

Source: Bajaj Allianz Life Public Disclosure

*All figures as on 31st March, 2019 | For more details refer Bajaj Allianz Life Annual Report FY 19

FAQ's

What is the claims process at Bajaj Allianz Life?

At Bajaj Allianz Life, we follow three quick and simple steps for processing claims:

  • Claim Reporting: After getting the claims form, fill it, attach all necessary documents and submit it at our branch. Do reach out to our Insurance Consultant for any assistance
  • Claim Processing: We will assess your claim be in touch with you via SMS, e-mail or call, in case any further documents are required
  • Claim Settlement: Once all required documents are received and verified, we will settle the claim in accordance with terms and conditions of the policy purchased

Where can I find the Claim form and the list of documents that needs to be submitted?

Please visit our website, branch or ask our Insurance Consultant for the Claim form and a checklist of documents to be submitted along with it.

Where should I submit the claim documents?

Please submit the duly completed Claim form along with all required documents at our branch only, or contact our Insurance Consultant for further assistance.

Why is it essential to submit all records/documents as required by the insurance company?

To enable us to process the claim in a timely manner, we request all claim forms along with the required documents be submitted. This will enable us to process the claim in a hassle free manner, and help life goals to get on track.

What is the time frame within which the claim has to be reported?

It is judicious to report a claim at the earliest. This will help us process it on time. In case of Critical Illness claims, it should be reported only after the end of survival period as mentioned in the policy contract.

How much time does it take to settle a claim?

Claims decision is communicated within 30 days of receipt of all necessary documents / clarifications. In case the claim requires further verification, it may take up to 120 days to settle the claim.

How will I receive the claim amount?

Claim amount will be transferred directly to the nominee’s bank account through electronic fund transfer

What is the procedure of reporting a death claim when there is no nomination or in case of nominee’s death?

In the above situations, we would require the proof of title / succession certificate issued by a competent court. In case we have accepted the claim but are waiting for the issued certificate of proof, we hold the money till the proof is submitted and pay interest as directed by the Insurance Regulatory and Development Authority of India.

When does the company decline a claim?

A claim may be declined in case of non-disclosure of any material information/ misstatement of facts and is found to be made by the policyholder at proposal/revival stage, which would have affected the issuance/revival of policy/rider. Also, non-fulfillment of contract terms and conditions may also lead to claim being declined.